CO
Chad O
1 reviews | Active since Jan 2024
12 Feb 2025, 16:18
They do not care!
I have had an issue with my wifi connection for the past 48 hours. I was informed that a ticket was loaded for me yesterday and have still not heard anything. I called Metrofibre this morning and was advised they are attending to it and will provide feedback, still no feedback received, it seems as if there is nothing happening with my query and nobody cares. Extremely bad service.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 Feb 2025, 16:25Dear Chad,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that fault ticket 598049 was raised with our maintenance team on 11/02/2025 due to your fibre link being down. The ticket has been allocated to a contractor who will be in touch with you within the next 24 hours to schedule an appointment for attendance.
We appreciate your patience and cooperation as we work to restore your service as soon as possible.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that fault ticket 598049 was raised with our maintenance team on 11/02/2025 due to your fibre link being down. The ticket has been allocated to a contractor who will be in touch with you within the next 24 hours to schedule an appointment for attendance.
We appreciate your patience and cooperation as we work to restore your service as soon as possible.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2025, 16:25
Official
Dear Chad,
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that fault ticket 598049 was raised with our maintenance team on 11/02/2025 due to your fibre link being down. The ticket has been allocated to a contractor who will be in touch with you within the next 24 hours to schedule an appointment for attendance.
We appreciate your patience and cooperation as we work to restore your service as soon as possible.
Best regards,
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We can confirm that fault ticket 598049 was raised with our maintenance team on 11/02/2025 due to your fibre link being down. The ticket has been allocated to a contractor who will be in touch with you within the next 24 hours to schedule an appointment for attendance.
We appreciate your patience and cooperation as we work to restore your service as soon as possible.
Best regards,
MetroFibre Complaints & Escalations
CO
Chad O's updateReviewer Update
12 Feb 2025, 16:28Should you guys not on board more contractors so these issues can be attended to more efficiently?
People do work from home and cannot afford to be without internet for 72 hours.
People do work from home and cannot afford to be without internet for 72 hours.
CO
Chad O's update12 Feb 2025, 16:28
Reviewer Update
Should you guys not on board more contractors so these issues can be attended to more efficiently?
People do work from home and cannot afford to be without internet for 72 hours.
People do work from home and cannot afford to be without internet for 72 hours.
MetroFibre Networx's replyOfficial
13 Feb 2025, 16:41 We understand how critical it is to have reliable service, especially when working from home. We'll definitely take your feedback into consideration regarding the need for additional support to resolve issues more efficiently. We appreciate your patience as we work to improve our service.
MetroFibre Networx's reply13 Feb 2025, 16:41
Official
We understand how critical it is to have reliable service, especially when working from home. We'll definitely take your feedback into consideration regarding the need for additional support to resolve issues more efficiently. We appreciate your patience as we work to improve our service.