They can’t even activate their own service. Support is a joke

Metrofibre is a joke. Got the line installed on the 6th, and was promised that within 24 to 48 hours the line will be activated. So I had decided to move into my new place on the 8th since by then I will find the service active. When I got to the place on that day the service light was still red. Called them after waiting and some call drops, I get a guy that tells me that it will be resolved by Tuesday the have problems registering new devices. By Monday 10th, I had managed to register myself to their very slow (JavaScript bugging)client portal and logged a ticket and also left a dm on twitter. In the morning of the 11th a reply from their twitter account saying that the line will be provisioned I should check in 15 minutes. 30 minutes passed and still no Internet. I had restarted the router nothing happened. Spoke to them and they keep insisting that the line is active. I went on the admin portal to invistigate myself found out that the link was possible but no IP was assigned to the router. Sent the screenshot detailed to the guy, he still claimed that the line is active and sent back one snippet of a screenshot from their side stating that the line is active. I was mad trying to explain him to read the information on my admin panel with all of the details. Then he agreed to open a ticket, later on, just before close business I had spoken to an agent to tell me that tickets usually take 3 to 4 days. That is a joke of a company