P
Patrick
1 reviews | Active since Sept 2026
08 Sept 2026, 09:47
They alert me during...
They alert me during outages before I even become aware of the network problem, when I experienced the network problem, I communicated with them through WhatsApp and my network was restored within few minutes and they did follow up call to check if I’m satisfied with the person who was helping me and if my problem is resolved.
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MetroFibre Networx's replyOfficial
08 Sept 2026, 09:51Dear Patrick
Thank you for taking the time to share such wonderful feedback and for choosing MetroFibre as your service provider.
We’re delighted to hear that you were kept informed during the outage and that our team was able to assist you via WhatsApp and have your connection restored within minutes. We’re also pleased that our follow-up ensured that everything was resolved to your satisfaction.
Your feedback means a great deal to us, and we’ll be sure to share your kind words with the team.
Thank you once again for your support and for choosing MetroFibre. We truly appreciate your business and look forward to continuing to provide you with excellent service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share such wonderful feedback and for choosing MetroFibre as your service provider.
We’re delighted to hear that you were kept informed during the outage and that our team was able to assist you via WhatsApp and have your connection restored within minutes. We’re also pleased that our follow-up ensured that everything was resolved to your satisfaction.
Your feedback means a great deal to us, and we’ll be sure to share your kind words with the team.
Thank you once again for your support and for choosing MetroFibre. We truly appreciate your business and look forward to continuing to provide you with excellent service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Sept 2026, 09:51
Official
Dear Patrick
Thank you for taking the time to share such wonderful feedback and for choosing MetroFibre as your service provider.
We’re delighted to hear that you were kept informed during the outage and that our team was able to assist you via WhatsApp and have your connection restored within minutes. We’re also pleased that our follow-up ensured that everything was resolved to your satisfaction.
Your feedback means a great deal to us, and we’ll be sure to share your kind words with the team.
Thank you once again for your support and for choosing MetroFibre. We truly appreciate your business and look forward to continuing to provide you with excellent service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share such wonderful feedback and for choosing MetroFibre as your service provider.
We’re delighted to hear that you were kept informed during the outage and that our team was able to assist you via WhatsApp and have your connection restored within minutes. We’re also pleased that our follow-up ensured that everything was resolved to your satisfaction.
Your feedback means a great deal to us, and we’ll be sure to share your kind words with the team.
Thank you once again for your support and for choosing MetroFibre. We truly appreciate your business and look forward to continuing to provide you with excellent service.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations