TA
Tarnelle A
1 reviews | Active since Nov 2012
13 Nov 2025, 09:00
They advertised the ...
They advertised the R299 special for the first 4 months but then invoiced R1,099
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Replies (5)TA
Tarnelle A's updateReviewer Update
13 Nov 2025, 09:02 I signed up for the current R299/month for 4 months deal, my invoice arrives in the amount of R1,099 - NO ONE IS WILLING TO HELP ME!!!!!!!!!!!! IS THIS A **** THAT METROFIBRE IS RUNNING????????? My service is suspended through no fault of mine!!!
TA
Tarnelle A's update13 Nov 2025, 09:02
Reviewer Update
I signed up for the current R299/month for 4 months deal, my invoice arrives in the amount of R1,099 - NO ONE IS WILLING TO HELP ME!!!!!!!!!!!! IS THIS A **** THAT METROFIBRE IS RUNNING????????? My service is suspended through no fault of mine!!!
TA
Tarnelle A's updateReviewer Update
13 Nov 2025, 09:03@Siyanda Neno and Mohamed
TA
Tarnelle A's update13 Nov 2025, 09:03
Reviewer Update
@Siyanda Neno and Mohamed
MetroFibre Networx's replyOfficial
13 Nov 2025, 09:03Dear Tarnelle Alleyne
Thank you for bringing this to our attention. We understand your concern regarding the promotional offer and the invoiced amount. Please note that we are currently reviewing your account details to verify the billing and promotional terms.
Our team is looking into the matter and will provide feedback as soon as possible. We appreciate your patience while we work to assist you accordingly.
Kind regards,
Sibonisile
MetroFibre Support Team
Thank you for bringing this to our attention. We understand your concern regarding the promotional offer and the invoiced amount. Please note that we are currently reviewing your account details to verify the billing and promotional terms.
Our team is looking into the matter and will provide feedback as soon as possible. We appreciate your patience while we work to assist you accordingly.
Kind regards,
Sibonisile
MetroFibre Support Team
MetroFibre Networx's reply13 Nov 2025, 09:03
Official
Dear Tarnelle Alleyne
Thank you for bringing this to our attention. We understand your concern regarding the promotional offer and the invoiced amount. Please note that we are currently reviewing your account details to verify the billing and promotional terms.
Our team is looking into the matter and will provide feedback as soon as possible. We appreciate your patience while we work to assist you accordingly.
Kind regards,
Sibonisile
MetroFibre Support Team
Thank you for bringing this to our attention. We understand your concern regarding the promotional offer and the invoiced amount. Please note that we are currently reviewing your account details to verify the billing and promotional terms.
Our team is looking into the matter and will provide feedback as soon as possible. We appreciate your patience while we work to assist you accordingly.
Kind regards,
Sibonisile
MetroFibre Support Team
TA
Tarnelle A's updateReviewer Update
13 Nov 2025, 09:06This is the third day that I do NOT have any internet, I work from home some days and had to drive to the office!! Siyanda Neno and Mohamed are the main culprits that did NOT disclose all the t&c's and now I must suffer. Your team cannot be "looking into the matter" for the past 3 days. Restore my service NOW or cancel my subscription.
TA
Tarnelle A's update13 Nov 2025, 09:06
Reviewer Update
This is the third day that I do NOT have any internet, I work from home some days and had to drive to the office!! Siyanda Neno and Mohamed are the main culprits that did NOT disclose all the t&c's and now I must suffer. Your team cannot be "looking into the matter" for the past 3 days. Restore my service NOW or cancel my subscription.
TA
Tarnelle A's updateReviewer Update
15 Nov 2025, 07:32Wow, what a change! Thanks to Sibo for being proactive in sorting this out for me, she went above and beyond to make sure that my service was restored. I commend you for saving face for Metrofibre, Sibo, you're amazing!!!
TA
Tarnelle A's update15 Nov 2025, 07:32
Reviewer Update
Wow, what a change! Thanks to Sibo for being proactive in sorting this out for me, she went above and beyond to make sure that my service was restored. I commend you for saving face for Metrofibre, Sibo, you're amazing!!!