Z
Zikhona

1 reviews | Active since Sept 2025

07 Oct 2025, 08:00

Then this😡😡

I don’t know how many times did l sigh before anything 😒😠l don’t know why in this bad economy do we have to have businesses like Metrofibre toying with people’s money and time like this, it’s honestly disheartening and frustrating for people like me that work from home rely on wifi to get things done. I am still new to this provider yet l REGRET leaving my previous provider for this joke. They always say it’s better the devil you know than the angel you don’t know. I peft my previous provider because they had become ridiculously expensive and l thought ooh since the cost of living is high already why not try to save where l can not knowing l was signing a deal with the devil. Last month, l had the same issue as this month, l pay for wifi on the 25th as soon as l get paid but today it’s the 6th am waking up to “ sign in to network “ AGAIN😡l need to work…how does it take you guys a week plus to allocate a payment and give me what l have paid for. Last month l don’t even know how much l spent on airtime tryna understand what was the problem spent hours on the phone on hold going to their offices in Riverside Square all the energy and emotional stress…yet when all was sorted l thought that was the end of it but here we are again. Will l get my money back should l cancel NO, where is the fairness in all this. I’m really speechless l even wanna go and take down the nice comment l left last month. How ling will it take them to fix this? Another week, 2 weeks or whenever they like and what happens to my job, my emotional state, should l continue with them next month or ever HELL NO. Another client you have lost. Why must you guys ALWAYS have connectivity issues that take you forever to resolve🤦♀️🤦♀️🤦♀️am just emotionally drained

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply07 Oct 2025, 08:06
Official
Dear Zikhona,

Thank you for reaching out and for taking the time to share your experience with us. We truly value your feedback and appreciate your patience as we work to investigate and address your concerns.

We understand the frustration caused by service interruptions and delays in payment allocation, particularly when you rely on your connection to work from home. Your experience is important to us, and it is not the level of service we aim to deliver to our customers.

Our team is currently reviewing your account and payment history to identify the cause of the recurring disconnections and to ensure your service remains stable and uninterrupted going forward. We are also working closely with our Finance and Support teams to ensure that payments are processed efficiently to prevent similar difficulties in future.

Thank you once again for your patience and cooperation as we work to resolve this matter and restore your confidence in MetroFibre.

Best regards,
Marilize
MetroFibre Complaints & Escalations