Their vandalism of our property still unresolved. --- STILL

Their vandalism of our property. Sharnae K: 15 Feb 2023, 09:05 The most disgusting display of false promises and ignoring a person over the last few years. One star is still too much. When Metrofiber came to install their lines in the ground they did the poorest quality work I have ever seen. They dug up our paving and concrete outside our wall of our property and absolutely destroyed our concrete driveway and it is crumbling apart and making huge holes that our tyres are getting stuck into. When they put the bricks back on the rest of the length of our property they didn't even look like bricks anymore they were all broken up and they didn't put concrete for them like they originally had they just swept dirt into the gaps so now we constantly have ****s sprouting up and it makes our property look terrible. It is unacceptable that they have forced us to spend our own money fixing up their vandalism of our property. My husband has tried for years to contact them by all means possible and he only gets false promises of someone will get back to us and then we never hear back from them. And now they sent someone to do repairs to the line and they dug more holes into the paving and with the rain these holes they filled in poorly have now collapsed so we have huge holes on either side of our crumbling driveway. It's a horrible view of our property from the street now and it is bringing our property value down unless we spend our own money to fix their repeated destruction of our property.

MetroFibre Networx's reply: 15 Feb 2023, 09:08 Dear Sharnae Thank you for informing us of the above. On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us. I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration. Allow us some time to investigate this matter and get back to you with concrete answers. Kind Regards Metrofibre - Shanice

Sharnae K: 15 Feb 2023, 22:50 Thank you for your quick response which was very surprising but I've waited all day to see if I would be contacted to get details of the location of this situation but no one has reached out to me so I'm not sure how you're going to investigate it as you say...

MetroFibre Networx's reply: 16 Feb 2023, 06:01 Dear Sharnae Please be advised that an agent will be in contact to assist you accordingly. Kind Regards, Ayanda - MetroFibre MetroFibre Networx's reply: 16 Feb 2023, 07:57 Dear Sharnae Please be aware that our representatives attempted to reach you twice this morning but were unsuccessful due to your phone ringing straight to voicemail. Please advise when you will be available to take our call. Kind Regards, Ayanda - MetroFibre

Sharnae K: 16 Feb 2023, 10:32 Good day. Yes I saw I had missed the 2 calls but it was before 8am so I was driving to work and was not expecting them to call out of office hours. I attempted to call back but the call centre was unable to help direct me to who tried to call. They can call me back anytime between 8am and 5pm today. Thank you

MetroFibre Networx's reply: 16 Feb 2023, 10:41 Dear Sharnae An agent will be in contact with you during office hours. Kind Regards Metrofibre - Shanice

Sharnae K: 17 Feb 2023, 18:59 I'm still waiting

Sharnae K: 17 Feb 2023, 19:12 So I waited a day and a half, since yesterday morning when you said someone would contact me but I have had no contact from anyone. And claiming that you tried to call me twice unsuccessful because you called while I was driving BEFORE 8am and within 3 minutes of eachother is a poor excuse. I suppose you think it is OK to try ignore us till we go away because we're not your customers. It should be an even more important problem to resolve because it wasn't even to install your nonsense product into our property when it was destroyed, it was for other people in the area but now we must suffer! It has taken too long to get to this point and we are fed up and are tired of waiting for empty promises of getting back to us we want this resolved immediately. I tried calling you guys yesterday morning after I missed the call and had empty promises from the call centre agents and now even here on this platform I have had empty promises... What is your understanding of business hours? Is it at times when it is most inconvenient for us to be able to answer you so you can use excuses of you did try?! Forget office hours... Just contact me like you said you would and I even gave my email address along with my phone number when I posted this initially so you should have no excuse of you couldn't get hold of me. I am contacting you out of office hours on here because I really did want to give you a chance but you just continue to disappoint.

MetroFibre Networx's reply: 20 Feb 2023, 15:04 Good Day Sharnae Thank you for taking my call. As per our conversation, I have sent you an e-mail. Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible. Kind Regards, Siboniso - Metrofibre

Sharnae K: 21 Feb 2023, 12:09 Good day. Thank you for your contact. I hope we can get this all resolved as soon as possible.

Sharnae K: 03 Mar 2023, 07:37 I'm still waiting for my destroyed property to be resolved....

Sharnae K: 27 Mar 2023, 11:58 Good day. I see I am back to being ignored. The same email addresses that were so quick to respond to me in the beginning are now dead silent.... My issue still has not been resolved. Just more empty promises.

Sharnae K: 20 Feb 2023, 14:32 Their vandalism of our property still unresolved. They just constantly ignore you. Pretend to listen to your problem, promise for someone to get back to you and then no one ever does. Even here on Hello Peter they do exactly the same thing with false promises and dodging you with perfectly timed contact that's at absolutely inconvenient times like early early morning so that you're unavailable to speak but they can then claim they did try.... MetroFibre Networx's reply: 20 Feb 2023, 15:06 Good Day Sharnae Thank you for taking my call. As per our conversation, I have sent you an e-mail. Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible. Kind Regards, Siboniso - Metrofibre

Sharnae K: 21 Feb 2023, 12:09 Good day. Thank you for your contact. I hope we can get this all resolved as soon as possible.

MetroFibre Networx's reply: 21 Feb 2023, 12:17 Good Day Sharnae We definitely will. I did receive your e-mail with the pictures, thank you. There is a form that has been sent to you, you just need to complete that and send it back to us. Kind Regards, Siboniso - Metrofibre

Sharnae K: 03 Mar 2023, 07:35 So a public display of false interest and then silence?! No one is responding to my calls or emails!

MetroFibre Networx's reply: 03 Mar 2023, 09:09 Good morning Sharnae, Kindly respond to the email we sent yesterday around 18:53. We are busy escalating this matter but need a few key details to successfully do that. Kind Regards Clarisa - Metrofibre

Sharnae K: 03 Mar 2023, 09:41 Good day. I received no email from metrofibre. I went and checked now in all my inboxes as well as spam folder and there is no email there. I have received emails in the past from you so I know that I do receive them in the correct inbox.

Sharnae K: 03 Mar 2023, 13:51 You're so quick to try prove me wrong but then when I tell you that no such action was done, it is the silent treatment again. And I have tried to call you guys 4 times today. Im put on hold for ages and then after 20 minutes on hold it gets answered and then I'm asked to hold again and the call gets cut! This is just proof over and over again that you're making me waste time going in circles just trying to get rid of me probably

MetroFibre Networx's reply: 03 Mar 2023, 14:23 Good afternoon Sharnae, Kindly note that we are investigating this matter on our side. We will give you a call once we have received feedback. Kind Regards Clarisa - Metrofibre

Sharnae K: 03 Mar 2023, 14:50 Thank you. Please note that I can't always answer your calls because I am with patients in the middle of examinations and I can't wait around for your calls or stop the examination. I would prefer email if you can please.

Sharnae K: 24 Mar 2023, 12:43 Good day. I see I am back to being ignored. I have had no response to my calls or emails. Why must it always come to this place?