SK
Sharnae K
1 reviews | Active since Feb 2023
20 Feb 2023, 14:32
Their vandalism of our property still unresolved.
They just constantly ignore you. Pretend to listen to your problem, promise for someone to get back to you and then no one ever does. Even here on Hello Peter they do exactly the same thing with false promises and dodging you with perfectly timed contact that's at absolutely inconvenient times like early early morning so that you're unavailable to speak but they can then claim they did try....
Helpful (0)
Replies (10)0
Replies (10)
MetroFibre Networx's replyOfficial
20 Feb 2023, 15:06Good Day Sharnae
Thank you for taking my call.
As per our conversation, I have sent you an e-mail.
Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
As per our conversation, I have sent you an e-mail.
Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply20 Feb 2023, 15:06
Official
Good Day Sharnae
Thank you for taking my call.
As per our conversation, I have sent you an e-mail.
Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
As per our conversation, I have sent you an e-mail.
Kindly respond with the pictures of the damage, I will log a ticket and we can get this issue resolved as soon as possible.
Kind Regards,
Siboniso
Metrofibre
SK
Sharnae K's updateReviewer Update
21 Feb 2023, 12:09Good day. Thank you for your contact. I hope we can get this all resolved as soon as possible.
SK
Sharnae K's update21 Feb 2023, 12:09
Reviewer Update
Good day. Thank you for your contact. I hope we can get this all resolved as soon as possible.
MetroFibre Networx's replyOfficial
21 Feb 2023, 12:17Good Day Sharnae
We definitely will.
I did receive your e-mail with the pictures, thank you.
There is a form that has been sent to you, you just need to complete that and send it back to us.
Kind Regards,
Siboniso
Metrofibre
We definitely will.
I did receive your e-mail with the pictures, thank you.
There is a form that has been sent to you, you just need to complete that and send it back to us.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply21 Feb 2023, 12:17
Official
Good Day Sharnae
We definitely will.
I did receive your e-mail with the pictures, thank you.
There is a form that has been sent to you, you just need to complete that and send it back to us.
Kind Regards,
Siboniso
Metrofibre
We definitely will.
I did receive your e-mail with the pictures, thank you.
There is a form that has been sent to you, you just need to complete that and send it back to us.
Kind Regards,
Siboniso
Metrofibre
SK
Sharnae K's updateReviewer Update
03 Mar 2023, 07:35So a public display of false interest and then silence?! No one is responding to my calls or emails!
SK
Sharnae K's update03 Mar 2023, 07:35
Reviewer Update
So a public display of false interest and then silence?! No one is responding to my calls or emails!
MetroFibre Networx's replyOfficial
03 Mar 2023, 09:09Good morning Sharnae,
Kindly respond to the email we sent yesterday around 18:53.
We are busy escalating this matter but need a few key details to successfully do that.
Kind Regards
Clarisa
Metrofibre
Kindly respond to the email we sent yesterday around 18:53.
We are busy escalating this matter but need a few key details to successfully do that.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 09:09
Official
Good morning Sharnae,
Kindly respond to the email we sent yesterday around 18:53.
We are busy escalating this matter but need a few key details to successfully do that.
Kind Regards
Clarisa
Metrofibre
Kindly respond to the email we sent yesterday around 18:53.
We are busy escalating this matter but need a few key details to successfully do that.
Kind Regards
Clarisa
Metrofibre
SK
Sharnae K's updateReviewer Update
03 Mar 2023, 09:41Good day.
I received no email from metrofibre.
I went and checked now in all my inboxes as well as spam folder and there is no email there. I have received emails in the past from you so I know that I do receive them in the correct inbox.
I received no email from metrofibre.
I went and checked now in all my inboxes as well as spam folder and there is no email there. I have received emails in the past from you so I know that I do receive them in the correct inbox.
SK
Sharnae K's update03 Mar 2023, 09:41
Reviewer Update
Good day.
I received no email from metrofibre.
I went and checked now in all my inboxes as well as spam folder and there is no email there. I have received emails in the past from you so I know that I do receive them in the correct inbox.
I received no email from metrofibre.
I went and checked now in all my inboxes as well as spam folder and there is no email there. I have received emails in the past from you so I know that I do receive them in the correct inbox.
SK
Sharnae K's updateReviewer Update
03 Mar 2023, 13:51You're so quick to try prove me wrong but then when I tell you that no such action was done, it is the silent treatment again. And I have tried to call you guys 4 times today. Im put on hold for ages and then after 20 minutes on hold it gets answered and then I'm asked to hold again and the call gets cut! This is just proof over and over again that you're making me waste time going in circles just trying to get rid of me probably
SK
Sharnae K's update03 Mar 2023, 13:51
Reviewer Update
You're so quick to try prove me wrong but then when I tell you that no such action was done, it is the silent treatment again. And I have tried to call you guys 4 times today. Im put on hold for ages and then after 20 minutes on hold it gets answered and then I'm asked to hold again and the call gets cut! This is just proof over and over again that you're making me waste time going in circles just trying to get rid of me probably
MetroFibre Networx's replyOfficial
03 Mar 2023, 14:23Good afternoon Sharnae,
Kindly note that we are investigating this matter on our side.
We will give you a call once we have received feedback.
Kind Regards
Clarisa
Metrofibre
Kindly note that we are investigating this matter on our side.
We will give you a call once we have received feedback.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 14:23
Official
Good afternoon Sharnae,
Kindly note that we are investigating this matter on our side.
We will give you a call once we have received feedback.
Kind Regards
Clarisa
Metrofibre
Kindly note that we are investigating this matter on our side.
We will give you a call once we have received feedback.
Kind Regards
Clarisa
Metrofibre
SK
Sharnae K's updateReviewer Update
03 Mar 2023, 14:50Thank you. Please note that I can't always answer your calls because I am with patients in the middle of examinations and I can't wait around for your calls or stop the examination. I would prefer email if you can please.
SK
Sharnae K's update03 Mar 2023, 14:50
Reviewer Update
Thank you. Please note that I can't always answer your calls because I am with patients in the middle of examinations and I can't wait around for your calls or stop the examination. I would prefer email if you can please.
SK
Sharnae K's updateReviewer Update
24 Mar 2023, 12:43Good day. I see I am back to being ignored. I have had no response to my calls or emails. Why must it always come to this place?
SK
Sharnae K's update24 Mar 2023, 12:43
Reviewer Update
Good day. I see I am back to being ignored. I have had no response to my calls or emails. Why must it always come to this place?