Their service is the baddest I've ever seen

My account has been suspended but I paid the total that was sent by metrofibre to me...I haven't had coverage since Monday and I have emailed and called countless times... yesterday when I last called I was on hold for a consultant for almost 2 hours and requested a call back but still nothing from them.their service is not good every month since January I have to send them my POP for them to unsuspend my service