SM
Sisa M
1 reviews | Active since Aug 2012
02 Feb 2026, 14:32
THEIR INTERNET IS NOT WORKING
Metrofibre is the worst internet provider and i regret why i moved to them. Since last week i have been reporting that our internet is not working and no one has bothered to get back to me. If its much of a problem i will gladly cancel the contract and find a more professional service provider
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MetroFibre Networx's replyOfficial
02 Feb 2026, 14:55Thank you for taking the time to share your experience and for bringing your concerns to our attention, Sisa. We understand how disruptive ongoing connectivity issues and a lack of feedback can be, especially when you’ve already reported the matter.
We are reviewing your complaint and will be in contact to assist with feedback on your reported fault and the next steps to resolve it. Should you wish to discuss your options further, including your service going forward, we will gladly engage with you directly to provide clarity and support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are reviewing your complaint and will be in contact to assist with feedback on your reported fault and the next steps to resolve it. Should you wish to discuss your options further, including your service going forward, we will gladly engage with you directly to provide clarity and support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Feb 2026, 14:55
Official
Thank you for taking the time to share your experience and for bringing your concerns to our attention, Sisa. We understand how disruptive ongoing connectivity issues and a lack of feedback can be, especially when you’ve already reported the matter.
We are reviewing your complaint and will be in contact to assist with feedback on your reported fault and the next steps to resolve it. Should you wish to discuss your options further, including your service going forward, we will gladly engage with you directly to provide clarity and support.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We are reviewing your complaint and will be in contact to assist with feedback on your reported fault and the next steps to resolve it. Should you wish to discuss your options further, including your service going forward, we will gladly engage with you directly to provide clarity and support.
Best regards,
Marilize
MetroFibre Complaints & Escalations