sM
sive M
1 reviews | Active since Sept 2010
31 Jan 2024, 09:37
The worst there is. Do not sign up with them
These people remain the worst service provider in SA. I’m only stuck with them because my estate only uses them. I’ve been without WiFi for exactly a week now with zero assistance besides them telling me they will reboot my router remotely. The last time this happened was a full month without WiFi while I paid fully for it in that month.
The only time I ever seem to get assistance is when I write a complaint here on HP. I’ve just been on hold for over an hour prior to writing this review with the agent telling me she is checking for me what’s happening and never came back on the call. So I’ve been listening to their music for an hour each day, after an hour it eventually cuts off.
Such pathetic service :-)
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Replies (2)sM
sive M's updateReviewer Update
01 Feb 2024, 14:12Hi Marlize. I still haven’t heard anything about this change of router which I am now told I will pay R2000 for. I got an email from you guys yesterday after writing a review here and I agreed for the router to be changed. Nothing has happened up to now. Please advise or am I going without WiFi for another month again but yet paying for it?
sM
sive M's update01 Feb 2024, 14:12
Reviewer Update
Hi Marlize. I still haven’t heard anything about this change of router which I am now told I will pay R2000 for. I got an email from you guys yesterday after writing a review here and I agreed for the router to be changed. Nothing has happened up to now. Please advise or am I going without WiFi for another month again but yet paying for it?
sM
sive M's updateReviewer Update
05 Feb 2024, 09:502 weeks later and still no WiFi. Everyone just seems clueless on what’s happening. A technician was finally sent to replace the router but he too left the WiFi not working. Everyone just keeps passing the ball and not a single employee from all these various departments I’ve engaged with seems to know anything. 2 weeks later now without WiFi. I’ve lost thousands in business while I am paying fully for WiFi.
sM
sive M's update05 Feb 2024, 09:50
Reviewer Update
2 weeks later and still no WiFi. Everyone just seems clueless on what’s happening. A technician was finally sent to replace the router but he too left the WiFi not working. Everyone just keeps passing the ball and not a single employee from all these various departments I’ve engaged with seems to know anything. 2 weeks later now without WiFi. I’ve lost thousands in business while I am paying fully for WiFi.