The worst service provider

I have never been with a service provider that forever has issues... ever since your technicians have been on leave our Fibre has been working perfectly... yesterday they were on site and our Fibre is down... your technician tells us there is maintenance being carried out there is no estimated time on when our Fibre will be back. . its the next day and my Fibre is still down.... I have received no communication that maintenance would be taking place... we are working from home and 99% of the time we need to call you and find out what is happening... you are very unprofessional if you can use any other service provider I would suggest you do because wow... these guys are something else. However when it's time for the debit order they are on time no issues.