THE WORST SERVICE PRIVIDER EVER

where do I even start????!!!!!!!I have been with Metro fibre for over 4 years. All I can say is,DO NOT SIGN UP WITH THIS PATHERTIC DISGUSTING SERVICE PROVIDER !!! IT WILL BE YOUR BIGGEST MISTAKE !!

first 2 years amazing service , no issues and if network did drop, the support team would have it fixed in less than an hour. After receiving a call from them stating they have a new package and after we declined as we were happy with what we had, the issues had started.

from having fibre throughout the house to being limited to network only next to the router, then after months of fighting they advised get a landcable and another router , which was at our cost and did. Come December 2024, metrofibre cancelled our account in error.This was because of a mix up of 2 accounts. The other person had cancelled but they cancelled ours in error.For Months we were suspended every month stating we owed them reconnection fees. Including weekends and it took them days to reconnect. Despite us paying on time everymonth, Airtime costs and data costs for days we didn't have fibre were absolutely ridiculous!!!WE had spoken to every member in support and finance, that is how many times we had called in during these months. An intelligent women named Zanele from finance finally figured out what the issue was, and she tried her best to resolve the issue but getting the other departments to do their Jobs was impossible.Fianly last month she had gotten her team leader to assist and we were told after paying a certain amount we will not have any issues and once again , this month we get told theres another amount outstanding and they will suspend our account. I am so flipped out with this service and i finally think its time to call it a day and find a new service provider even if we had to pay more.

Disgusting pathetic service