TB
Thandi B
1 reviews | Active since Apr 2011
22 Aug 2025, 16:51
The worst service I have ever received
The worst service I have ever received. I have been calling the call center for straight 2 days not less than 40 min online and this is X5 just to get matter resolved. I have sent whatsapp trying to get my finance issue resolved. Yesterday I was promised someone will call and assist from finance department guess what even today like now no one has called. Pathetic service you offering
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MetroFibre Networx's replyOfficial
22 Aug 2025, 17:03Dear Thandi,
Thank you for reaching out and for sharing your experience. We appreciate your patience as we work to investigate and address your concerns. Your feedback has been noted, and our team is actively looking into the matter to ensure it is resolved as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience. We appreciate your patience as we work to investigate and address your concerns. Your feedback has been noted, and our team is actively looking into the matter to ensure it is resolved as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Aug 2025, 17:03
Official
Dear Thandi,
Thank you for reaching out and for sharing your experience. We appreciate your patience as we work to investigate and address your concerns. Your feedback has been noted, and our team is actively looking into the matter to ensure it is resolved as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for sharing your experience. We appreciate your patience as we work to investigate and address your concerns. Your feedback has been noted, and our team is actively looking into the matter to ensure it is resolved as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations