1 reviews | Active since May 2026
The worst service
I'm so disappointed by the service I'm getting from this company, my account has been paid however I still don't have Internet connection. I call almost everyday and they always say just reboot and all is well. What ****ed me off today it that support was nowhere to be found and I had to talk too a AI robot, but when I want to talk to sales it's way quicker.
I was on hold for 30 minutes only for the AI robot to tell me to leave my number someone will call me and I'm still waiting. Decided to send a WhatsApp message only to get a message that all is well.
I need to have Internet and I have wasted so much money on data. Why do I have to beg for services that I'm paying for?! The emails I have seen zero response, as for reporting online I have two tickets there.
Please get rid of Su the AI, it's very annoying and frustrating.
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist with your query. The team will investigate the matter and provide you with the necessary support to resolve the issue.
We appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to assist with your query. The team will investigate the matter and provide you with the necessary support to resolve the issue.
We appreciate your patience while this is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations