DL
Duncan L
1 reviews | Active since Aug 2024
21 Mar 2026, 09:11
The worst network provider for fibre ever.
I cannot get thru to them. Waiting on the line to speak to someone instead a robot answers and then the damn thing doesn’t even understand your commands then it ends the call and you end up having to call again. Then even the problem you’re trying to resolve still hasn’t been resolved.
The worst service I ever received.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
21 Mar 2026, 09:24Dear Duncan Lucas
Thank you for your feedback. We acknowledge the frustration caused by the difficulty in reaching support and the experience you’ve had with our service. This is not the level of service we aim to provide.
We would like to assist you in resolving your issue as quickly as possible. Kindly provide us with more details regarding the problem you are experiencing, or share your contact number and a suitable time to reach you, and we will arrange for a consultant to assist you directly.
Your feedback is important to us and will be shared with the relevant teams to improve our support experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback. We acknowledge the frustration caused by the difficulty in reaching support and the experience you’ve had with our service. This is not the level of service we aim to provide.
We would like to assist you in resolving your issue as quickly as possible. Kindly provide us with more details regarding the problem you are experiencing, or share your contact number and a suitable time to reach you, and we will arrange for a consultant to assist you directly.
Your feedback is important to us and will be shared with the relevant teams to improve our support experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Mar 2026, 09:24
Official
Dear Duncan Lucas
Thank you for your feedback. We acknowledge the frustration caused by the difficulty in reaching support and the experience you’ve had with our service. This is not the level of service we aim to provide.
We would like to assist you in resolving your issue as quickly as possible. Kindly provide us with more details regarding the problem you are experiencing, or share your contact number and a suitable time to reach you, and we will arrange for a consultant to assist you directly.
Your feedback is important to us and will be shared with the relevant teams to improve our support experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback. We acknowledge the frustration caused by the difficulty in reaching support and the experience you’ve had with our service. This is not the level of service we aim to provide.
We would like to assist you in resolving your issue as quickly as possible. Kindly provide us with more details regarding the problem you are experiencing, or share your contact number and a suitable time to reach you, and we will arrange for a consultant to assist you directly.
Your feedback is important to us and will be shared with the relevant teams to improve our support experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
DL
Duncan L's updateReviewer Update
21 Mar 2026, 09:35I am still waiting for an installation to be completed, it’s taken over 3 weeks to get the installation done. Everytime there is a different excuse. The people that I speak to is poorly trained and not capable of doing their job.
I need a technician to come out to my property and finish the installation.
I need a technician to come out to my property and finish the installation.
DL
Duncan L's update21 Mar 2026, 09:35
Reviewer Update
I am still waiting for an installation to be completed, it’s taken over 3 weeks to get the installation done. Everytime there is a different excuse. The people that I speak to is poorly trained and not capable of doing their job.
I need a technician to come out to my property and finish the installation.
I need a technician to come out to my property and finish the installation.