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PK
Phillip K

1 reviews | Active since Aug 2021

11 Jul 2022, 11:26

The worst network in SA?

***** and ******** - MetroFibre has zero regard for their customers. Symptomatic for a cripplingly poorly run company, customer service is left to be cannon fodder for the *********** management team.

0
Replies (4)
MetroFibre Networx
MetroFibre Networx's reply11 Jul 2022, 11:39
Official
Dear Philip

We appreciate you bringing this to our notice.

Please be aware that we are seeking information about the problem from our maintenance staff.

As soon as we get additional details, an agent will get in touch to provide you with feedback.

Kind Regards,
MetroFibre 
MetroFibre Networx
MetroFibre Networx's reply11 Jul 2022, 13:10
Official
Dear Philip

We appreciate you accepting our call earlier, and please be aware that the problem is being given priority. 

We apologise for the inconvenience caused and will provide you with feedback as soon as our technical team gives us an update.

Kind Regards,
MetroFibre
PK
Phillip K's update11 Jul 2022, 13:13
Reviewer Update
What is wrong with your company that something as simple as a call from maintenance must turn into a 5 day saga with rage and insults? How cripplingly poorly staffed is this organisation? This is not a very difficult request. What is going on? I need clearer answers immediately.
MetroFibre Networx
MetroFibre Networx's reply11 Jul 2022, 17:03
Official
Dear Philip

We appreciate you taking our call.

We are glad that you are being assisted by our technicians and you will be up and running in no time.

Kind Regards,
Metrofibre