LT
Lawrence T
1 reviews | Active since Jan 2011
04 Apr 2025, 22:35
The worst ISP in SA
One of the worst ISP experiences of my life. Complete lack of client follow up or service, its like these ppl just dont want new clients… i signed up for a metrofiber account on my metrofiber Fiber line… its been a week still no joy. Technicians dont pitch after making an appointment with me… absolute radio silence after his no show. Still battling to get any answers from Metrofiber. Please do NOT use these idiots
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MetroFibre Networx's replyOfficial
05 Apr 2025, 17:51Dear Lawrence Theart,
Thank you for reaching out to us, and I truly understand the frustration you've experienced with the recent service delays. We can confirm that the fiber line has been installed, and it is now fully working and activated.
While we acknowledge the delay in the process, please rest assured that we always aim to provide a high level of service and reliability to our customers. We appreciate your patience throughout this process, and we are actively addressing the gaps in communication you’ve mentioned to ensure this does not happen again.
We value your feedback and will use it to improve our service moving forward. Should you need any further assistance or have additional questions, please feel free to reach out, and we'll be happy to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Apr 2025, 17:51
Official
Dear Lawrence Theart,
Thank you for reaching out to us, and I truly understand the frustration you've experienced with the recent service delays. We can confirm that the fiber line has been installed, and it is now fully working and activated.
While we acknowledge the delay in the process, please rest assured that we always aim to provide a high level of service and reliability to our customers. We appreciate your patience throughout this process, and we are actively addressing the gaps in communication you’ve mentioned to ensure this does not happen again.
We value your feedback and will use it to improve our service moving forward. Should you need any further assistance or have additional questions, please feel free to reach out, and we'll be happy to help.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations