DM
DONALD M

1 reviews | Active since Jan 2020

03 Sept 2024, 21:13

The Worst Internet Provider: A Complete and Utter Disaster"

This service provider is an absolute disgrace, a monument to incompetence and deception. I signed up for a 250/250 Mbps plan, expecting what I was promised. What did I get? A pathetic, infuriatingly inconsistent connection that barely manages 30 Mbps on a good day and regularly drops to a laughable 10 Mbps. This isn't just a failure to deliver—it's outright *****.

But the ********** internet speeds are only the tip of the iceberg. Their customer support is, without a doubt, the most unprofessional, unresponsive, and utterly useless excuse for a help desk I have ever encountered. The WhatsApp team doesn’t just fail to resolve issues—they couldn’t care less about even pretending to try. Their responses are dismissive at best, bordering on outright contempt for the customer.

The handling of my support tickets (#379447 and #390252) is nothing short of ******** neglect. They’ve been ignored with such disdain that it’s clear this company has zero interest in providing any actual service or support. It’s as if they’re running a ****, happy to take your money but completely unwilling to deliver anything in return.

If you value your sanity, avoid this service provider like the plague. They are the embodiment of everything wrong with this industry—unreliable, dishonest, and utterly incapable of delivering even the most basic level of service. I’m done wasting my time and money on this garbage provider. This company is a joke, and the punchline is their total disregard for their paying customers.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply04 Sept 2024, 12:10
Official
Dear Donald,

Thank you for bringing your concerns to our attention.

We sincerely apologize for the billing difficulties you have faced and for any inconvenience caused by the delays in addressing this matter.Please note that we have asked our maintenance team to provide us with feedback from the contractor. As soon as we receive any updates, we will inform you promptly.

Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this issue. If you have any further questions or concerns, please don’t hesitate to respond to this email using ticket 390252 .

We are here to assist you.

Kind regards,
Phindile Msokwini
MetroFibre Complaints & Escalations