The worst fibre service I have ever had!

I have not had any internet connection since Wednesday (28th September 2022) at 10am when i got load shedding. I stay in Northgate, Ranburg. I have spent hundreds of Rands buying data because I work from home and obviously, stream everything on TV nowadays. When I tell you that absolutely NO correspondence has been received to either acknowledge the problem, OR, to provide updates as to when the issue will be resolved. I have had to contact WebAfrica each and every day, multiple times myself, to follow up and they say it's MetroFribre's infrastructure that is an issue and that they are not infirmed anything as to when the matter will be resolved. My level of frustration and genuine anger is at an all time high. This is extremely disappointing level service to not have internet in your own home for 3 days, when you paid full premium at the start of the month. I need a refund on the extra expense I have had to incur to ensure my life is not disrupted as a result of this let down. I will also be cancelling this service because I can not stay with a brand that can be fine with having their lines down for days on end and not being able to fix things urgently. Nope!