MB
Matty B
1 reviews | Active since Oct 2023
28 Jul 2025, 15:50
The worst fibre company ever!
Metrofibre makes use of Foreverness Projects: The worst company to ever exist! If I could rate them a zero I would have! Metrofibre makes use of them to install the fibre. They broke my camera system in the process. Inspite of making an appointment with me to link my WiFi up, they simply did not turn up for the appointment. The operations manager, Blain, doesn’t answer his phone, nor does the office! They are the worst of the worst!!
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MetroFibre Networx's replyOfficial
28 Jul 2025, 16:19Dear Matty,
Thank you for bringing your concerns to our attention and for your patience as we investigate your complaint.
We take all feedback seriously and have escalated the matter for review. Your experience has been noted, and we are engaging with the relevant teams, including our installation partner, to assess the issues raised and ensure the matter is addressed appropriately.
We appreciate your understanding and will be in contact with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience as we investigate your complaint.
We take all feedback seriously and have escalated the matter for review. Your experience has been noted, and we are engaging with the relevant teams, including our installation partner, to assess the issues raised and ensure the matter is addressed appropriately.
We appreciate your understanding and will be in contact with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Jul 2025, 16:19
Official
Dear Matty,
Thank you for bringing your concerns to our attention and for your patience as we investigate your complaint.
We take all feedback seriously and have escalated the matter for review. Your experience has been noted, and we are engaging with the relevant teams, including our installation partner, to assess the issues raised and ensure the matter is addressed appropriately.
We appreciate your understanding and will be in contact with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for your patience as we investigate your complaint.
We take all feedback seriously and have escalated the matter for review. Your experience has been noted, and we are engaging with the relevant teams, including our installation partner, to assess the issues raised and ensure the matter is addressed appropriately.
We appreciate your understanding and will be in contact with updates as soon as they become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations