KM
Katleho M
1 reviews | Active since Jun 2022
25 Oct 2023, 14:35
The worst FIBRE alongside VUMATEL
If you are looking for a fibre company that provides the WORST service, this is the one to go with. I have been without fibre for 6 days now and each time I have to call in to follow up as to what the issue is, I have sent in a cancellation request, demanding an immediate cancellation and they have not acknowledged it.
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Replies (1)KM
Katleho M's updateReviewer Update
25 Oct 2023, 15:03Over and above this all, I wish I could post proof of the lack of service they provide and how I have to constantly follow up instead of them calling me, Yes they say the issue lies with Vumatel as that the "infrastructure" or however they phrase it, however I do not get debitted by Vuma and I essentialy do no have a contract with them. I had to ask 3 times to speak to a supervisor and the only time I was able to speak to one is when I ended up refusing to hang up and was on hold for nearly 30 min. I have had this kind of issue with them for over a year, the only reason I didnt pester them everymonth because i saw that a quick resolve was for me to switch of the router all the way at my plug switch for it to work when ever this happened, because everytime I would call they would suggest this or fix it remotely. I have never been this frustrated and at this point I urge everyone that is on MetroFibre to cancel, and if you are considering them DO NOT WASTE YOUR HARD EARNED MONEY!!!!
KM
Katleho M's update25 Oct 2023, 15:03
Reviewer Update
Over and above this all, I wish I could post proof of the lack of service they provide and how I have to constantly follow up instead of them calling me, Yes they say the issue lies with Vumatel as that the "infrastructure" or however they phrase it, however I do not get debitted by Vuma and I essentialy do no have a contract with them. I had to ask 3 times to speak to a supervisor and the only time I was able to speak to one is when I ended up refusing to hang up and was on hold for nearly 30 min. I have had this kind of issue with them for over a year, the only reason I didnt pester them everymonth because i saw that a quick resolve was for me to switch of the router all the way at my plug switch for it to work when ever this happened, because everytime I would call they would suggest this or fix it remotely. I have never been this frustrated and at this point I urge everyone that is on MetroFibre to cancel, and if you are considering them DO NOT WASTE YOUR HARD EARNED MONEY!!!!