CH
Chulu H
1 reviews | Active since May 2026
20 May 2026, 17:58
The worst!
Worst service ever, two days without fibre with no communication nor feedback to my multiple requests to be provided with an update.
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Replies (1)
MetroFibre Networx's replyOfficial
20 May 2026, 18:01Dear Chulu,
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption and the lack of updates following multiple requests have been noted. This matter is currently being reviewed with the relevant technical teams to establish the cause of the downtime and assess the communication breakdown experienced during this period.
We are also investigating the status of the fault ticket and the escalation history to ensure appropriate feedback and resolution are provided.
Further feedback will be shared once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption and the lack of updates following multiple requests have been noted. This matter is currently being reviewed with the relevant technical teams to establish the cause of the downtime and assess the communication breakdown experienced during this period.
We are also investigating the status of the fault ticket and the escalation history to ensure appropriate feedback and resolution are provided.
Further feedback will be shared once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 May 2026, 18:01
Official
Dear Chulu,
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption and the lack of updates following multiple requests have been noted. This matter is currently being reviewed with the relevant technical teams to establish the cause of the downtime and assess the communication breakdown experienced during this period.
We are also investigating the status of the fault ticket and the escalation history to ensure appropriate feedback and resolution are provided.
Further feedback will be shared once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding the service interruption and the lack of updates following multiple requests have been noted. This matter is currently being reviewed with the relevant technical teams to establish the cause of the downtime and assess the communication breakdown experienced during this period.
We are also investigating the status of the fault ticket and the escalation history to ensure appropriate feedback and resolution are provided.
Further feedback will be shared once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations