BD
Brend D
1 reviews | Active since Feb 2026
11 Feb 2026, 19:05
The worst customer support in the country!
Support service is possibly the worst in South Africa! It’s impossible to get hold of them. Have tried call me back about 10x, multiple emails to various email addresses, logged a ticket via the website! The only people that ever answer are sales and accounts, typical! They then put you through to support and so the circus begins!
To be honest, it’s easier to cancel your metrofibre account and request a new installation with Vumatel!
Absolutely disgusting!
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Replies (1)
MetroFibre Networx's replyOfficial
11 Feb 2026, 19:41Dear Brend
Thank you for taking the time to share your experience.
The difficulty you’ve faced in reaching support, despite multiple callback requests, emails, and logged tickets, is not acceptable and does not reflect the standard we aim to uphold. Being transferred between departments without resolution only adds to the frustration, and this is fully acknowledged.
Your feedback regarding the accessibility of our support channels has been escalated to management for urgent review. Customers should not have to exhaust every available option just to receive assistance.
If you are willing, please share your account details via direct message so that your case can be assigned to a senior team member for immediate follow-up and resolution.
We appreciate you bringing this matter to our attention and remain committed to improving the experience as we advance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience.
The difficulty you’ve faced in reaching support, despite multiple callback requests, emails, and logged tickets, is not acceptable and does not reflect the standard we aim to uphold. Being transferred between departments without resolution only adds to the frustration, and this is fully acknowledged.
Your feedback regarding the accessibility of our support channels has been escalated to management for urgent review. Customers should not have to exhaust every available option just to receive assistance.
If you are willing, please share your account details via direct message so that your case can be assigned to a senior team member for immediate follow-up and resolution.
We appreciate you bringing this matter to our attention and remain committed to improving the experience as we advance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Feb 2026, 19:41
Official
Dear Brend
Thank you for taking the time to share your experience.
The difficulty you’ve faced in reaching support, despite multiple callback requests, emails, and logged tickets, is not acceptable and does not reflect the standard we aim to uphold. Being transferred between departments without resolution only adds to the frustration, and this is fully acknowledged.
Your feedback regarding the accessibility of our support channels has been escalated to management for urgent review. Customers should not have to exhaust every available option just to receive assistance.
If you are willing, please share your account details via direct message so that your case can be assigned to a senior team member for immediate follow-up and resolution.
We appreciate you bringing this matter to our attention and remain committed to improving the experience as we advance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience.
The difficulty you’ve faced in reaching support, despite multiple callback requests, emails, and logged tickets, is not acceptable and does not reflect the standard we aim to uphold. Being transferred between departments without resolution only adds to the frustration, and this is fully acknowledged.
Your feedback regarding the accessibility of our support channels has been escalated to management for urgent review. Customers should not have to exhaust every available option just to receive assistance.
If you are willing, please share your account details via direct message so that your case can be assigned to a senior team member for immediate follow-up and resolution.
We appreciate you bringing this matter to our attention and remain committed to improving the experience as we advance.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations