MS
Mbalenhle S
1 reviews | Active since Oct 2025
19 Oct 2025, 10:05
The worst customer service!
I am extremely disappointed with your customer service. I placed an order three weeks ago for my new address, and to date, I haven’t received any proper feedback. I’ve had to follow up with you almost every day, and each time I’m promised a response that never comes. You were quick to debit my account, yet I’ve been without the internet I paid for for three weeks. This is completely unacceptable!
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MetroFibre Networx's replyOfficial
19 Oct 2025, 10:58Dear Mbalenhle
Thank you for bringing this to our attention. We understand the inconvenience and frustration caused by the delay in activating your service.
Please note that we have escalated your query to the relevant department and requested that it be attended to as a matter of urgency. Our team will contact you directly with an update and to ensure that your service is attended to as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand the inconvenience and frustration caused by the delay in activating your service.
Please note that we have escalated your query to the relevant department and requested that it be attended to as a matter of urgency. Our team will contact you directly with an update and to ensure that your service is attended to as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply19 Oct 2025, 10:58
Official
Dear Mbalenhle
Thank you for bringing this to our attention. We understand the inconvenience and frustration caused by the delay in activating your service.
Please note that we have escalated your query to the relevant department and requested that it be attended to as a matter of urgency. Our team will contact you directly with an update and to ensure that your service is attended to as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We understand the inconvenience and frustration caused by the delay in activating your service.
Please note that we have escalated your query to the relevant department and requested that it be attended to as a matter of urgency. Our team will contact you directly with an update and to ensure that your service is attended to as soon as possible.
We truly appreciate your patience and understanding while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations