TB
Thembelihle B
1 reviews | Active since May 2024
10 Feb 2026, 19:05
The worse fibre
My mom pays for WiFi but we need to always make sure we have data ,every month maybe 5times their network is down no internet access , their service is very very bad ,if you looking for fibre that doesn’t work try metro fibre especially if you working from home, thank god it’s a month to month will be changing it this month I gave it to many chances
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MetroFibre Networx's replyOfficial
10 Feb 2026, 19:49Dear Thembelihle
Thank you for sharing your experience. We understand how disappointing it is to rely on a fibre service that does not consistently meet your needs, especially when working from home and having to rely on mobile data as a backup.
The repeated outages and instability you’ve described are not acceptable and do not reflect the standard of service we aim to deliver. The impact this has had on your household and daily activities is fully acknowledged.
Should you be willing to allow us the opportunity to investigate further, the matter can be escalated to the technical team for review. We understand your decision regarding the month-to-month service and respect your position.
Thank you for the time you took to provide this feedback. It has been noted and shared with the relevant teams.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disappointing it is to rely on a fibre service that does not consistently meet your needs, especially when working from home and having to rely on mobile data as a backup.
The repeated outages and instability you’ve described are not acceptable and do not reflect the standard of service we aim to deliver. The impact this has had on your household and daily activities is fully acknowledged.
Should you be willing to allow us the opportunity to investigate further, the matter can be escalated to the technical team for review. We understand your decision regarding the month-to-month service and respect your position.
Thank you for the time you took to provide this feedback. It has been noted and shared with the relevant teams.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Feb 2026, 19:49
Official
Dear Thembelihle
Thank you for sharing your experience. We understand how disappointing it is to rely on a fibre service that does not consistently meet your needs, especially when working from home and having to rely on mobile data as a backup.
The repeated outages and instability you’ve described are not acceptable and do not reflect the standard of service we aim to deliver. The impact this has had on your household and daily activities is fully acknowledged.
Should you be willing to allow us the opportunity to investigate further, the matter can be escalated to the technical team for review. We understand your decision regarding the month-to-month service and respect your position.
Thank you for the time you took to provide this feedback. It has been noted and shared with the relevant teams.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience. We understand how disappointing it is to rely on a fibre service that does not consistently meet your needs, especially when working from home and having to rely on mobile data as a backup.
The repeated outages and instability you’ve described are not acceptable and do not reflect the standard of service we aim to deliver. The impact this has had on your household and daily activities is fully acknowledged.
Should you be willing to allow us the opportunity to investigate further, the matter can be escalated to the technical team for review. We understand your decision regarding the month-to-month service and respect your position.
Thank you for the time you took to provide this feedback. It has been noted and shared with the relevant teams.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations