The scheduling of the appointment to connect the fibre was with 24 hours of my application Riaan asked for my availability and time

Dear Nelisa Ncambacha

Thank you for taking the time to share your experience with us.

We are delighted to hear that your installation was scheduled within 24 hours of your application and that Riaan and the installation team provided a professional and efficient service. It is especially pleasing to know that the team arrived on time, completed the installation neatly, and took the time to explain how the service works and how to troubleshoot should any issues arise.

Feedback such as yours is greatly appreciated and will be shared with Riaan and the relevant teams. Recognition of excellent service motivates our staff to continue delivering the high standards our customers deserve.

Thank you for choosing MetroFibre and for your valued support.

Kind regards,

Sibonisile 
MetroFibre Complaints & Escalations