G
Grace
1 reviews | Active since Nov 2023
20 Jan 2025, 11:42
The reason I am givi...
The reason I am giving the 5 stars is because of a lady by the name of Reatlegile whom I have been chatting with for the last 5 days She has been very professional and patient with me and my frustrations and she also escalated my matter and made sure I am sorted She is a star- my network is active now as we speak and I was told it would only be active on the 31st January but she held my hand and assisted me and kept me updated the whole time
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MetroFibre Networx's replyOfficial
20 Jan 2025, 12:15Dear Grace
Thank you so much for taking the time to rate our service 5 stars! We are thrilled to hear about your positive experience with Reatlegile. Her professionalism and dedication to resolving your concerns truly reflect the level of service we aim to provide. We're so glad she was able to escalate your matter and get your network up and running earlier than expected.
Your kind words will mean the world to her—she really is a star! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your connection!
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you so much for taking the time to rate our service 5 stars! We are thrilled to hear about your positive experience with Reatlegile. Her professionalism and dedication to resolving your concerns truly reflect the level of service we aim to provide. We're so glad she was able to escalate your matter and get your network up and running earlier than expected.
Your kind words will mean the world to her—she really is a star! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your connection!
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply20 Jan 2025, 12:15
Official
Dear Grace
Thank you so much for taking the time to rate our service 5 stars! We are thrilled to hear about your positive experience with Reatlegile. Her professionalism and dedication to resolving your concerns truly reflect the level of service we aim to provide. We're so glad she was able to escalate your matter and get your network up and running earlier than expected.
Your kind words will mean the world to her—she really is a star! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your connection!
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you so much for taking the time to rate our service 5 stars! We are thrilled to hear about your positive experience with Reatlegile. Her professionalism and dedication to resolving your concerns truly reflect the level of service we aim to provide. We're so glad she was able to escalate your matter and get your network up and running earlier than expected.
Your kind words will mean the world to her—she really is a star! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your connection!
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations