KP
Katherine P
1 reviews | Active since Feb 2022
16 May 2023, 15:26
The pits!
Metrofibre is the pits Not a week goes by without our fibre going down And I mean our whole estate complains bitterly about it I have endured for 5 years now, but will not do it another month longer Our latest outage is now 27 hours and NO eta for it being fixed Your stories change fault to fault from load shedding to maintenance to breaks to all of the above For people who works from home, this is not ok to be out more than a full day This is just not acceptable
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
16 May 2023, 15:58Dear Katherine
It is clear that you have not received the service that you deserve and we sincerely apologise for this.
I am investigating the matter and will be in touch to provide feedback via email shortly.
Kind Regards
Marilize
It is clear that you have not received the service that you deserve and we sincerely apologise for this.
I am investigating the matter and will be in touch to provide feedback via email shortly.
Kind Regards
Marilize
MetroFibre Networx's reply16 May 2023, 15:58
Official
Dear Katherine
It is clear that you have not received the service that you deserve and we sincerely apologise for this.
I am investigating the matter and will be in touch to provide feedback via email shortly.
Kind Regards
Marilize
It is clear that you have not received the service that you deserve and we sincerely apologise for this.
I am investigating the matter and will be in touch to provide feedback via email shortly.
Kind Regards
Marilize
KP
Katherine P's updateReviewer Update
17 May 2023, 11:49This seems the only way to get a reply
Lindy in technical last night ASSURED me the fault was restored and ports were being rebooted and we would be connected by COB
Guess what? We were not. This am, still no fibre.
I have spoken to Vodacom again today - they don't know what is going on
I spoke to Metrofibre technical again now - they say no ETA, technicians onsite (I am not sure where, they don't seem to be in the estate)
Every call says we are so sorry, but nobody ever gives a time to resolve
We are now 48 hours in
Monday afternoon to Wednesday afternoon = 3 days
You have affected my work productivity now for 3 days
Endless phone calls with NO answers
Poor answers from Metrofibre and Vodacom
And this is not the first time, I sit frustrated and trying to get answers
Nobody EVER reverts with feedback as they should - it is too bad for the client
I have cancelled with Vodacom and can't wait to see the back of Metrofibre and Vodacom
Worst ever fibre experience!
Lindy in technical last night ASSURED me the fault was restored and ports were being rebooted and we would be connected by COB
Guess what? We were not. This am, still no fibre.
I have spoken to Vodacom again today - they don't know what is going on
I spoke to Metrofibre technical again now - they say no ETA, technicians onsite (I am not sure where, they don't seem to be in the estate)
Every call says we are so sorry, but nobody ever gives a time to resolve
We are now 48 hours in
Monday afternoon to Wednesday afternoon = 3 days
You have affected my work productivity now for 3 days
Endless phone calls with NO answers
Poor answers from Metrofibre and Vodacom
And this is not the first time, I sit frustrated and trying to get answers
Nobody EVER reverts with feedback as they should - it is too bad for the client
I have cancelled with Vodacom and can't wait to see the back of Metrofibre and Vodacom
Worst ever fibre experience!
KP
Katherine P's update17 May 2023, 11:49
Reviewer Update
This seems the only way to get a reply
Lindy in technical last night ASSURED me the fault was restored and ports were being rebooted and we would be connected by COB
Guess what? We were not. This am, still no fibre.
I have spoken to Vodacom again today - they don't know what is going on
I spoke to Metrofibre technical again now - they say no ETA, technicians onsite (I am not sure where, they don't seem to be in the estate)
Every call says we are so sorry, but nobody ever gives a time to resolve
We are now 48 hours in
Monday afternoon to Wednesday afternoon = 3 days
You have affected my work productivity now for 3 days
Endless phone calls with NO answers
Poor answers from Metrofibre and Vodacom
And this is not the first time, I sit frustrated and trying to get answers
Nobody EVER reverts with feedback as they should - it is too bad for the client
I have cancelled with Vodacom and can't wait to see the back of Metrofibre and Vodacom
Worst ever fibre experience!
Lindy in technical last night ASSURED me the fault was restored and ports were being rebooted and we would be connected by COB
Guess what? We were not. This am, still no fibre.
I have spoken to Vodacom again today - they don't know what is going on
I spoke to Metrofibre technical again now - they say no ETA, technicians onsite (I am not sure where, they don't seem to be in the estate)
Every call says we are so sorry, but nobody ever gives a time to resolve
We are now 48 hours in
Monday afternoon to Wednesday afternoon = 3 days
You have affected my work productivity now for 3 days
Endless phone calls with NO answers
Poor answers from Metrofibre and Vodacom
And this is not the first time, I sit frustrated and trying to get answers
Nobody EVER reverts with feedback as they should - it is too bad for the client
I have cancelled with Vodacom and can't wait to see the back of Metrofibre and Vodacom
Worst ever fibre experience!
KP
Katherine P's updateReviewer Update
17 May 2023, 12:30I don't need a contractor
I need answers to when fibre will be restored in the WHOLE estate...........
Your reply isn't tailored to the issue
I need answers to when fibre will be restored in the WHOLE estate...........
Your reply isn't tailored to the issue
KP
Katherine P's update17 May 2023, 12:30
Reviewer Update
I don't need a contractor
I need answers to when fibre will be restored in the WHOLE estate...........
Your reply isn't tailored to the issue
I need answers to when fibre will be restored in the WHOLE estate...........
Your reply isn't tailored to the issue
KP
Katherine P's updateReviewer Update
17 May 2023, 12:36Why is it impossible to tell me:
- when will service to Carlswald North Lifestyle Estate be restored?
- what is the delay to service being restored?
- why was i told service would be restored last night (by lindy)?
- why is is taking 3 days to get answers?
- when will service to Carlswald North Lifestyle Estate be restored?
- what is the delay to service being restored?
- why was i told service would be restored last night (by lindy)?
- why is is taking 3 days to get answers?
KP
Katherine P's update17 May 2023, 12:36
Reviewer Update
Why is it impossible to tell me:
- when will service to Carlswald North Lifestyle Estate be restored?
- what is the delay to service being restored?
- why was i told service would be restored last night (by lindy)?
- why is is taking 3 days to get answers?
- when will service to Carlswald North Lifestyle Estate be restored?
- what is the delay to service being restored?
- why was i told service would be restored last night (by lindy)?
- why is is taking 3 days to get answers?
KP
Katherine P's updateReviewer Update
18 May 2023, 07:52Metrofibre
Today is now day 4 (Monday to Thursday)
And we still do not have fibre
Your tech (who is subcontracted) did come out and assured me that there was a problem in the estate and that Metrofibre was aware
So when will this be resolved?
Today is now day 4 (Monday to Thursday)
And we still do not have fibre
Your tech (who is subcontracted) did come out and assured me that there was a problem in the estate and that Metrofibre was aware
So when will this be resolved?
KP
Katherine P's update18 May 2023, 07:52
Reviewer Update
Metrofibre
Today is now day 4 (Monday to Thursday)
And we still do not have fibre
Your tech (who is subcontracted) did come out and assured me that there was a problem in the estate and that Metrofibre was aware
So when will this be resolved?
Today is now day 4 (Monday to Thursday)
And we still do not have fibre
Your tech (who is subcontracted) did come out and assured me that there was a problem in the estate and that Metrofibre was aware
So when will this be resolved?