AB
Andrew B
1 reviews | Active since Oct 2014
09 Nov 2021, 13:37
The overwhelming number of 1 star reviews on hellopeter doesn't surprise me
The overwhelming number of 1 star reviews on hellopeter doesn't surprise me. I've been without internet for 5 days now. I've been given 20 different reasons as to why this is the case, which range from problems at my home to problems with the main line, to a cut-over from Link Africa that was supposed to happen last week. We weren't informed about the cut-over either. I've spent more than an hour on the line holding to speak to people - but my call is important to them. I've asked to be called back a dozen times and nobody ever does. I've had 2 technicians at my house; I've had the ont box replaced and still the issue persists.
If you have any other option than Metrofibre, take it!
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
09 Nov 2021, 14:31Good Day
We do understand your frustration and we sincerely apologise for the inconvenience caused.
Kindly note that we are working on it.
Kind Regards
MetroFibre
We do understand your frustration and we sincerely apologise for the inconvenience caused.
Kindly note that we are working on it.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Nov 2021, 14:31
Official
Good Day
We do understand your frustration and we sincerely apologise for the inconvenience caused.
Kindly note that we are working on it.
Kind Regards
MetroFibre
We do understand your frustration and we sincerely apologise for the inconvenience caused.
Kindly note that we are working on it.
Kind Regards
MetroFibre
AB
Andrew B's updateReviewer Update
09 Nov 2021, 14:54That kind of response doesn't normally warrant a response. It's a nothing response - it does nothing to solve the problem - it does nothing to right the wrong. Please only reply in future if you have something worthwhile to say.
AB
Andrew B's update09 Nov 2021, 14:54
Reviewer Update
That kind of response doesn't normally warrant a response. It's a nothing response - it does nothing to solve the problem - it does nothing to right the wrong. Please only reply in future if you have something worthwhile to say.
MetroFibre Networx's replyOfficial
09 Nov 2021, 16:25Good day,
As discussed over the phone.
Kindly note that we will provide feedback as soon as we receive feedback from the maintenance department.
Kind Regards
MetroFibre
As discussed over the phone.
Kindly note that we will provide feedback as soon as we receive feedback from the maintenance department.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Nov 2021, 16:25
Official
Good day,
As discussed over the phone.
Kindly note that we will provide feedback as soon as we receive feedback from the maintenance department.
Kind Regards
MetroFibre
As discussed over the phone.
Kindly note that we will provide feedback as soon as we receive feedback from the maintenance department.
Kind Regards
MetroFibre
AB
Andrew B's updateReviewer Update
10 Nov 2021, 09:08Again, as discussed over the phone, waiting for feedback is not good enough at this point. Proactively get the feedback yourself. That's surely your job. I'm sick and tired of people waiting for other people to provide them with feedback on this issue.
AB
Andrew B's update10 Nov 2021, 09:08
Reviewer Update
Again, as discussed over the phone, waiting for feedback is not good enough at this point. Proactively get the feedback yourself. That's surely your job. I'm sick and tired of people waiting for other people to provide them with feedback on this issue.
MetroFibre Networx's replyOfficial
10 Nov 2021, 09:23Good day,
Thank you for taking our call.
Kindly note that we will provide an update as soon as possible.
Kind Regards
MetroFibre
Thank you for taking our call.
Kindly note that we will provide an update as soon as possible.
Kind Regards
MetroFibre
MetroFibre Networx's reply10 Nov 2021, 09:23
Official
Good day,
Thank you for taking our call.
Kindly note that we will provide an update as soon as possible.
Kind Regards
MetroFibre
Thank you for taking our call.
Kindly note that we will provide an update as soon as possible.
Kind Regards
MetroFibre