1 reviews | Active since Mar 2021
The most pathetic service provider ever
Netro fibre does not care about service and treat people like **** as if they provide the service for free. They seem to forget we actualy pay for there service. I requested cancelation of my service beginning November 2025 as I moved premises. Metro fibre said they do to supply in the new area so I can change it to be moved. I did thevrequest to move the service for the 17th of November 2025. To date nothing has been done. While I do understand theres promised to be followed , I do not understand the total lack of customer service. Metro fibre treats people like they God's. They do not care, especially since they they the only providers in the area. U have to phone them everyday to get feedback, everyday its a different person with a different version of the story. No one makes the effort to contact the customer and give feedback or speed up the process. Its very insulting and we literally have to beg them to provide service. We pay for it. The least you can do is treat people with dignity and respect. Give proper feedback and teach your staff to do the same. Even if ask to speak to Manager , its like getting blood out a stone. Bottom line , they dont give a ****
We understand the importance of receiving consistent communication and timely updates, especially when moving to a new premises. Your experience and the challenges you’ve outlined have been escalated to the relevant teams so that we can review the process followed, ensure clarity, and take the necessary steps to assist you further.
Our team is currently assessing your service move request to establish what has caused the holdup and to ensure the matter progresses without further delays. We will continue engaging with you directly as we work toward a suitable resolution.
Thank you once again for bringing this to our attention. Your feedback is valuable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We understand the importance of receiving consistent communication and timely updates, especially when moving to a new premises. Your experience and the challenges you’ve outlined have been escalated to the relevant teams so that we can review the process followed, ensure clarity, and take the necessary steps to assist you further.
Our team is currently assessing your service move request to establish what has caused the holdup and to ensure the matter progresses without further delays. We will continue engaging with you directly as we work toward a suitable resolution.
Thank you once again for bringing this to our attention. Your feedback is valuable in helping us improve our service delivery.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to discuss your concerns with me. As discussed, we are currently engaging with our Sales Management Team to assist in finding a suitable resolution to the address issue so that we can support you in placing a service order at your new residence.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking my call and for taking the time to discuss your concerns with me. As discussed, we are currently engaging with our Sales Management Team to assist in finding a suitable resolution to the address issue so that we can support you in placing a service order at your new residence.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
I called twice to speak to Marilize , she's not available and I was told Mariliize is in the admin department.
If Metro Fibre is not able to assist customers, the least they can do is say so and not waste people's time and money.
In my opinion, the dont care attitude is very ********* and inconsiderate towards people.
Like I said people pay for the service, you not giving it for free.
I called twice to speak to Marilize , she's not available and I was told Mariliize is in the admin department.
If Metro Fibre is not able to assist customers, the least they can do is say so and not waste people's time and money.
In my opinion, the dont care attitude is very ********* and inconsiderate towards people.
Like I said people pay for the service, you not giving it for free.