The most horrible experience ever

I have had problems with Metrofibre since day one. 1.After all the ups and downs in having my fibre installed it finally sorted so I thought. On the 23rd of November my fiber was connected and was told it will be activated in 3 hours, after 3 hours when it was not working I was told to wait for 24-48 hours for it to be connected, The Monday morning the 25th of November I tried to connect it kept on showing that my password was incorrect of which I had to again WhatsApp and query about my password since no one told me that my password on my router is incorrect.No one even apologized about that after I chatted to an agent on WhatsApp who does not know their job seriously.Bad customer service. 2.So the Monday when I was finally activated I queried about my bill because I was not explained anything of connection fees etc I found out about it by my neighbor. So when I spoke to an agent by the name of Cherne on the 25th November the morning she quoted me over R825 or so that I will have to pay I told her if that's the case I don't want fibre because I had Rain which is cheaper and never gave me these hassels, anyway she then told me to wait for my bill. 3.I then asked the technician Riaad how much will I be paying, of which he told me no December is free I can never be quoted over R800 close to R900 it's ridiculous of which I agreed, I understood connection fees etc. Which showed me that the agent Cherne does not know her job. 4.I had so many doubts about this fibre because so many people complained but I thought let me try because I wanted something cheaper but to my mistake and went from the best to a nightmare, Rain is the best and their agents and customer service is excellent. 5.Sunday 1st December the fibre just disconnected and I thought okay maybe it's due to non payment because I was not debited as well. So I tried to do an eft, and to crown it all I received 4 invoices with different amounts to pay like wow. Anyway I do an eft first with the amount of R326.10 The money reverses back into my account I then tried with the other invoice amount I received of R425.00 again it reverses. I then decide since it's late and it's a Sunday night I will sort it out in the morning which was today 2nd December. Yoh to my worst of worst mistake. 6.I work from home and I decided let me try this fibre thing and I cancelled my wonderful Rain. I then woke up on this glorious Monday morning and my fibre was still down. I then started to send a WhatsApp, of which I got useless responses.I used my airtime to hold on the line for so long. I sent emails to get answers as to why am I disconnected if I'm trying to pay you guys after me swearing, fighting, pleading to be called back and assisted and I need to work because my fibre was down. I was told no it's not due to payment my link is down. Ok so what does that mean I ask myself.I get numerous emails with invoices but awful por very very bad service and no help at all. Ok link is down so when will it be contacted,the receptionist tells me someone will call me of which the First trained agent called me doing a great job in explaining his name is Wundo or Wando something not so sure but anyway he then tells me he will query why I get different invoices with different amounts and that I must pay R260 for the month of November and December will be free and asked me to hold for the technician to tell me what's wrong with my line so I hold and hold on the line and this lady eventually answers and asks how can she help me. I then ask her what does she mean because I was told I'm being put through to a technician who will give me answers as to what's wrong with my fibre.She then has the nerve to ask me what's wrong with my line how the hell will I know that is why I was put through to her. I don't know her name and she dropped the call in my heart of which I want her details and the recording to be sent to me and all the other recordings from Cherne giving me wrong information till the last person I spoke to Bradley because I am entitled to the recordings and all your calls are recorded for quality and security purposes. 7.After the call was dropped in my ear by that unprofessional who ever she is I then sent another WhatsApp asking to be contacted again of which I was called by Bradley. Another agent who knows his job great service.He told me the problem is not the payment or the router it's outside and it will be fixed in 24hours of which I know it's a lie.

So attached is all my proof. And I want all my recordings to be sent to me so I can take this matter further. My fibre is still down and till now I don't know when it will be fixed and what my actual amount is to be paid and I will deal with that agent that dropped the call in my ear.

I will not pay for this nonsense fibre and I want it cancelled and this router out of my house by tomorrow at 1 o'clock otherwise you'll will pick it up in the street. I got the worst service and you have terrible customer service. It was a nightmare from day one. Please cancel the fibre,I will not pay a cent for this and I want my recordings sent to me so That I can take this matter further.

Incoming and outgoing and mail them to me From the first to the last agent. Make sure this router is collected tomorrow before 1 o'clock I don't want this horrible experience anymore. I Will take this matter further.

I'm sure you have All the emails correspondence to me, WhatsApp and Calls go and read and check.

You'll were fast to send me invoices for payment but till this time my fibre is down. People complain about your company and poor service but it doesn't change