AR
Anjali R
1 reviews | Active since May 2024
28 May 2024, 12:03
The literal worst.
Worst customer service I have ever experienced. Over 2 weeks and still no line installed. Technicians do not return calls despite numerous follow ups. No direct number to contact technicians. It was quicker to cancel my line than to actually get a call back. Even supervisors do not assist despite being aware of the problem.
Would not recommend.
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MetroFibre Networx's replyOfficial
28 May 2024, 12:14Dear Anjali
We sincerely apologize for the delays and difficulties you have faced with your new fibre installation. We understand your frustration and regret that our service has not met your expectations.
The activation of your service was prevented by a physical fibre fault, which required attention from our technicians to resolve and activate your service. Unfortunately, it appears this issue was not addressed in a timely manner, leading to the delays you experienced.
We acknowledge your decision to cancel the order and apologize for any inconvenience caused by our inability to provide a prompt resolution. We are reviewing our processes to prevent such issues in the future and improve our customer service.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the delays and difficulties you have faced with your new fibre installation. We understand your frustration and regret that our service has not met your expectations.
The activation of your service was prevented by a physical fibre fault, which required attention from our technicians to resolve and activate your service. Unfortunately, it appears this issue was not addressed in a timely manner, leading to the delays you experienced.
We acknowledge your decision to cancel the order and apologize for any inconvenience caused by our inability to provide a prompt resolution. We are reviewing our processes to prevent such issues in the future and improve our customer service.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply28 May 2024, 12:14
Official
Dear Anjali
We sincerely apologize for the delays and difficulties you have faced with your new fibre installation. We understand your frustration and regret that our service has not met your expectations.
The activation of your service was prevented by a physical fibre fault, which required attention from our technicians to resolve and activate your service. Unfortunately, it appears this issue was not addressed in a timely manner, leading to the delays you experienced.
We acknowledge your decision to cancel the order and apologize for any inconvenience caused by our inability to provide a prompt resolution. We are reviewing our processes to prevent such issues in the future and improve our customer service.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the delays and difficulties you have faced with your new fibre installation. We understand your frustration and regret that our service has not met your expectations.
The activation of your service was prevented by a physical fibre fault, which required attention from our technicians to resolve and activate your service. Unfortunately, it appears this issue was not addressed in a timely manner, leading to the delays you experienced.
We acknowledge your decision to cancel the order and apologize for any inconvenience caused by our inability to provide a prompt resolution. We are reviewing our processes to prevent such issues in the future and improve our customer service.
Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Kind Regards
Marilize
MetroFibre Complaints