DH
Dumi H
1 reviews | Active since Mar 2021
21 Oct 2022, 09:38
The incompetence runs high..I DO NOT RECOMMEND
I called Vox on the 14th of October because I had issues with my Wifi not working(***) the agent notified me that it was a Metro Fibre issue and would log a call. That Sunday Metro Fibre came to investigate the issue, only to be told that there was a cable that needed replacement and they would send it for approval.
Monday, Metro Fibre reached out to ask if everything was sorted which I then told them that I am still waiting for them to come and fix everything. I have been following up every day and no one has helped or reached out, they seem to not know anything(***) or even care. There is a clear communication barrier within the team.
It has been over a week but this matter has not been resolved yet I am expected to pay the full amount. No communication, no feedback just incompetence!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
21 Oct 2022, 09:54Good day Dumi,
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will provide feedback.
One of our agents will contact you.
Kind regards
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will provide feedback.
One of our agents will contact you.
Kind regards
MetroFibre Networx's reply21 Oct 2022, 09:54
Official
Good day Dumi,
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will provide feedback.
One of our agents will contact you.
Kind regards
Thank you for bringing the matter to our attention.
Please note we are investigating the matter.
We will provide feedback.
One of our agents will contact you.
Kind regards
MetroFibre Networx's replyOfficial
21 Oct 2022, 10:47Dear Dumi
As per our telephonic conversation, I have logged a new ticket for you (ticket 220217) and have escalated your query with our maintenance department. As promised i will follow up with Shannen and keep you updated.
Kind Regards
MetroFibre
As per our telephonic conversation, I have logged a new ticket for you (ticket 220217) and have escalated your query with our maintenance department. As promised i will follow up with Shannen and keep you updated.
Kind Regards
MetroFibre
MetroFibre Networx's reply21 Oct 2022, 10:47
Official
Dear Dumi
As per our telephonic conversation, I have logged a new ticket for you (ticket 220217) and have escalated your query with our maintenance department. As promised i will follow up with Shannen and keep you updated.
Kind Regards
MetroFibre
As per our telephonic conversation, I have logged a new ticket for you (ticket 220217) and have escalated your query with our maintenance department. As promised i will follow up with Shannen and keep you updated.
Kind Regards
MetroFibre
DH
Dumi H's updateReviewer Update
21 Oct 2022, 13:13Hi,
This whole week Metro fibre consultants have been no help. I really just want to know when this issue will be solved. It cannot take over a week to solve a cable issue. Why was this not escalated sooner because I've been calling?
I am extremely frustrated as I have to buy data so I can work. You called but I have yet again not received a call back letting me know when this issue will be resolved.
This whole week Metro fibre consultants have been no help. I really just want to know when this issue will be solved. It cannot take over a week to solve a cable issue. Why was this not escalated sooner because I've been calling?
I am extremely frustrated as I have to buy data so I can work. You called but I have yet again not received a call back letting me know when this issue will be resolved.
DH
Dumi H's update21 Oct 2022, 13:13
Reviewer Update
Hi,
This whole week Metro fibre consultants have been no help. I really just want to know when this issue will be solved. It cannot take over a week to solve a cable issue. Why was this not escalated sooner because I've been calling?
I am extremely frustrated as I have to buy data so I can work. You called but I have yet again not received a call back letting me know when this issue will be resolved.
This whole week Metro fibre consultants have been no help. I really just want to know when this issue will be solved. It cannot take over a week to solve a cable issue. Why was this not escalated sooner because I've been calling?
I am extremely frustrated as I have to buy data so I can work. You called but I have yet again not received a call back letting me know when this issue will be resolved.
MetroFibre Networx's replyOfficial
21 Oct 2022, 13:30Dear Dumi
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
MetroFibre Networx's reply21 Oct 2022, 13:30
Official
Dear Dumi
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
Just an update on your query, investigation is still ongoing, kindly afford us some time to conclude, whereafter we will revert back to you with our findings.
Kind Regards
MetroFibre
DH
Dumi H's updateReviewer Update
21 Oct 2022, 13:49Hi,
A whole week later and I am still waiting. What you have said is no different from what everyone has been saying at Metro Fibre, still no solution just excuses.
A whole week later and I am still waiting. What you have said is no different from what everyone has been saying at Metro Fibre, still no solution just excuses.
DH
Dumi H's update21 Oct 2022, 13:49
Reviewer Update
Hi,
A whole week later and I am still waiting. What you have said is no different from what everyone has been saying at Metro Fibre, still no solution just excuses.
A whole week later and I am still waiting. What you have said is no different from what everyone has been saying at Metro Fibre, still no solution just excuses.
MetroFibre Networx's replyOfficial
24 Oct 2022, 08:07Dear Dumi
Please note that the issue has been escalated to the contractors.
Please be on the lookout for the contractor's call.
Kind Regards,
MetroFibre
Please note that the issue has been escalated to the contractors.
Please be on the lookout for the contractor's call.
Kind Regards,
MetroFibre
MetroFibre Networx's reply24 Oct 2022, 08:07
Official
Dear Dumi
Please note that the issue has been escalated to the contractors.
Please be on the lookout for the contractor's call.
Kind Regards,
MetroFibre
Please note that the issue has been escalated to the contractors.
Please be on the lookout for the contractor's call.
Kind Regards,
MetroFibre