1 reviews | Active since Sept 2025
The home of no service
A Masterclass in Poor Service
Well, here we are again. What a joy it is to be a MetroFibre customer — where you pay for service you don’t receive. Their support is as arrogant as it is useless. Let me be specific: Tebogo Molipa, a so-called support representative, closes tickets and marks them as “resolved” just to make it look like he’s doing his job. It’s infuriating and dishonest.
For weeks now, my internet has been disconnecting constantly — both on LAN cable and Wi-Fi. The only way to get it working again is by restarting the router, and even then, I’m lucky to get 29 Mbps down and 13 Mbps up.
To anyone considering MetroFibre: stay away. They are the home of horrible service. You’d get better reliability and customer care from Eskom, and that says it all.
Thank you for bringing your experience to our attention.
We have noted your feedback and sincerely understand the frustration caused by the ongoing connectivity and speed issues you’ve experienced. Please accept our apologies for the inconvenience this has caused.
Your query has been escalated to our WiFi/LAN Department for urgent assistance. We will continue to monitor the progress of the query closely and provide you with feedback to ensure the matter is resolved as soon as possible.
We truly appreciate your patience and understanding while we work to restore your service to full functionality.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your experience to our attention.
We have noted your feedback and sincerely understand the frustration caused by the ongoing connectivity and speed issues you’ve experienced. Please accept our apologies for the inconvenience this has caused.
Your query has been escalated to our WiFi/LAN Department for urgent assistance. We will continue to monitor the progress of the query closely and provide you with feedback to ensure the matter is resolved as soon as possible.
We truly appreciate your patience and understanding while we work to restore your service to full functionality.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The ticket has been re-opened and has been sent to management to investigate and assist you urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The ticket has been re-opened and has been sent to management to investigate and assist you urgently.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations