1 reviews | Active since Nov 2024
The frustration,irritation,absolute lack of service and internet coupled with their lack of urgency to resolve an issue thats been ongoing since I joined metrofibre a couple of months ago is shockingandpathetic, despite constant reportingandthreatening ca
The frustration,irritation,absolute lack of service and internet coupled with their lack of urgency to resolve an issue thats been ongoing since I joined metrofibre a couple of months ago is shockingandpathetic, despite constant reportingandthreatening canceling them,They sent emails with instructions that ONLY IT would only know how to doandwant to charge a callout fee of R650 to look at issues thats been experienced since day1 with0 Effort from them to resolve it. They don't care about the service you pay4,even though their ****py network negativelyeffects your work. I would NEVER recommend them to anyone they are pathetic and don't give a @#percent^ about the issues that youve been experiencing since joining, as long as you pay them The agent who called me was a darling
Thank you for taking the time to reach out to us and share your feedback. Please accept our sincerest apologies for the frustration and inconvenience caused by the ongoing issues with your service. We understand how critical reliable internet is, especially when it impacts your work.
We take your concerns seriously, and we assure you that your query is being urgently investigated by our NOC team. Resolving this matter is a priority for us, and we will provide a resolution as soon as possible.
We also appreciate your kind words about the agent who assisted you.
Once again, we sincerely apologise for the challenges you’ve faced and the delay in resolving your issue. Please don’t hesitate to contact us if you have any further questions or concerns. We will keep you updated as we work towards a solution.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to reach out to us and share your feedback. Please accept our sincerest apologies for the frustration and inconvenience caused by the ongoing issues with your service. We understand how critical reliable internet is, especially when it impacts your work.
We take your concerns seriously, and we assure you that your query is being urgently investigated by our NOC team. Resolving this matter is a priority for us, and we will provide a resolution as soon as possible.
We also appreciate your kind words about the agent who assisted you.
Once again, we sincerely apologise for the challenges you’ve faced and the delay in resolving your issue. Please don’t hesitate to contact us if you have any further questions or concerns. We will keep you updated as we work towards a solution.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations