CB
Chris B
1 reviews | Active since Mar 2023
18 Apr 2024, 13:57
The final boss of ghosting their customers
How the HELL do I get hold of you guys?
I've been on hold for 2 hours to your call center, no one answers your WhatsApp, Social DMs, or emails, and your ticketing system just doesn't work.
When my internet connection is active, it's perfectly fine, which is why I'm not giving you just 1 star outright, but the fact that we're absolutely incapable of reaching you in the case of a fault is unprofessional and an unnecessary mark on an otherwise perfectly alright service provider.
PLEASE contact me about my line. I simply cannot be without internet as I work from home.
CB
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Replies (1)
MetroFibre Networx's replyOfficial
19 Apr 2024, 10:26Dear Chris
We sincerely apologize for the difficulties you've encountered in reaching our support team and for the inconvenience this has caused you. Your feedback is important to us, and we're committed to resolving this issue promptly.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information available. However, rest assured that we are dedicated to assisting you in resolving any concerns you may have regarding your internet connection.
To expedite the process, we have sent you an email requesting additional details about your account. Once we receive this information, our team will investigate the matter thoroughly and work towards addressing your concerns as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any inconvenience caused by the disruption in service.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the difficulties you've encountered in reaching our support team and for the inconvenience this has caused you. Your feedback is important to us, and we're committed to resolving this issue promptly.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information available. However, rest assured that we are dedicated to assisting you in resolving any concerns you may have regarding your internet connection.
To expedite the process, we have sent you an email requesting additional details about your account. Once we receive this information, our team will investigate the matter thoroughly and work towards addressing your concerns as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any inconvenience caused by the disruption in service.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply19 Apr 2024, 10:26
Official
Dear Chris
We sincerely apologize for the difficulties you've encountered in reaching our support team and for the inconvenience this has caused you. Your feedback is important to us, and we're committed to resolving this issue promptly.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information available. However, rest assured that we are dedicated to assisting you in resolving any concerns you may have regarding your internet connection.
To expedite the process, we have sent you an email requesting additional details about your account. Once we receive this information, our team will investigate the matter thoroughly and work towards addressing your concerns as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any inconvenience caused by the disruption in service.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the difficulties you've encountered in reaching our support team and for the inconvenience this has caused you. Your feedback is important to us, and we're committed to resolving this issue promptly.
Upon reviewing the details provided, we regret to inform you that we were unable to locate your service with the information available. However, rest assured that we are dedicated to assisting you in resolving any concerns you may have regarding your internet connection.
To expedite the process, we have sent you an email requesting additional details about your account. Once we receive this information, our team will investigate the matter thoroughly and work towards addressing your concerns as quickly as possible.
We understand the importance of having a reliable internet connection, especially for those who work from home, and we apologize for any inconvenience caused by the disruption in service.
Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.
Kind Regards
Marilize
MetroFibre Complaints