K
Kgomotso
1 reviews | Active since Aug 2026
20 Aug 2026, 14:21
The fiber is excelle...
The fiber is excellent and reasonable prices but the customer services in your township offices is too bad that's why there's high volume of cancelations
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MetroFibre Networx's replyOfficial
20 Aug 2026, 14:55Dear Kgomotso
Thank you for taking the time to share your feedback, and also for taking my call and allowing us the opportunity to discuss your experience.
We sincerely apologise for the experience you had with the customer service at our branch. We understand how important it is to receive professional, helpful, and efficient service, and your feedback is certainly taken seriously.
We will be taking this matter up with the branch management for further review and escalation, as we want to ensure that the level of service provided at our branches reflects the quality of the fibre service we aim to deliver.
We will also be resending the review link to you, should you wish to re-rate your experience following our engagement.
Thank you once again for your honest feedback and for allowing us to address your concerns. We hope to change your experience and restore your confidence in MetroFibre.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback, and also for taking my call and allowing us the opportunity to discuss your experience.
We sincerely apologise for the experience you had with the customer service at our branch. We understand how important it is to receive professional, helpful, and efficient service, and your feedback is certainly taken seriously.
We will be taking this matter up with the branch management for further review and escalation, as we want to ensure that the level of service provided at our branches reflects the quality of the fibre service we aim to deliver.
We will also be resending the review link to you, should you wish to re-rate your experience following our engagement.
Thank you once again for your honest feedback and for allowing us to address your concerns. We hope to change your experience and restore your confidence in MetroFibre.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Aug 2026, 14:55
Official
Dear Kgomotso
Thank you for taking the time to share your feedback, and also for taking my call and allowing us the opportunity to discuss your experience.
We sincerely apologise for the experience you had with the customer service at our branch. We understand how important it is to receive professional, helpful, and efficient service, and your feedback is certainly taken seriously.
We will be taking this matter up with the branch management for further review and escalation, as we want to ensure that the level of service provided at our branches reflects the quality of the fibre service we aim to deliver.
We will also be resending the review link to you, should you wish to re-rate your experience following our engagement.
Thank you once again for your honest feedback and for allowing us to address your concerns. We hope to change your experience and restore your confidence in MetroFibre.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback, and also for taking my call and allowing us the opportunity to discuss your experience.
We sincerely apologise for the experience you had with the customer service at our branch. We understand how important it is to receive professional, helpful, and efficient service, and your feedback is certainly taken seriously.
We will be taking this matter up with the branch management for further review and escalation, as we want to ensure that the level of service provided at our branches reflects the quality of the fibre service we aim to deliver.
We will also be resending the review link to you, should you wish to re-rate your experience following our engagement.
Thank you once again for your honest feedback and for allowing us to address your concerns. We hope to change your experience and restore your confidence in MetroFibre.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations