HD
Hlangalezwe D
1 reviews | Active since Jun 2025
17 Sept 2025, 19:11
The agent response was excellent, my cellphone network was giving us troubles and he suggested that I send a whatssap with my login details then promptly checked my account, though he first struggled to access it, he changed the password thereafter all wa
The agent response was excellent, my cellphone network was giving us troubles and he suggested that I send a whatssap with my login details then promptly checked my account, though he first struggled to access it, he changed the password thereafter all was history. He called me back and advise me switch off the route for 2.minitues then turned it On and I was connected to the Network within a short space of time.
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MetroFibre Networx's replyOfficial
17 Sept 2025, 19:15Dear Hlangalezwe
Thank you for your wonderful 5-star review! We truly appreciate your feedback and are so pleased to hear about the excellent service you received from our agent.
It’s great to know that they were able to patiently assist you, resolve your login challenges, and get you reconnected to the network promptly. We will be sure to share your kind words with them.
Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your wonderful 5-star review! We truly appreciate your feedback and are so pleased to hear about the excellent service you received from our agent.
It’s great to know that they were able to patiently assist you, resolve your login challenges, and get you reconnected to the network promptly. We will be sure to share your kind words with them.
Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Sept 2025, 19:15
Official
Dear Hlangalezwe
Thank you for your wonderful 5-star review! We truly appreciate your feedback and are so pleased to hear about the excellent service you received from our agent.
It’s great to know that they were able to patiently assist you, resolve your login challenges, and get you reconnected to the network promptly. We will be sure to share your kind words with them.
Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your wonderful 5-star review! We truly appreciate your feedback and are so pleased to hear about the excellent service you received from our agent.
It’s great to know that they were able to patiently assist you, resolve your login challenges, and get you reconnected to the network promptly. We will be sure to share your kind words with them.
Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations