NK
Nonhlanhla K

1 reviews | Active since Oct 2022

13 Oct 2022, 14:51

The absolute worst of any Fibre service provider in SA!!!!!

The absolute worst of any Fibre service provider in SA. I started using Metro Fibre in May 2022. I discontinued their services and my line was disconnected after querying an amount that they claimed was invoiced to me but never was. Today I receive a statement with an amount of R3k when my line has been disconnected for over 3 months! And then, try calling them! if it isnt being sent from pillar to post, its the agents hanging up on you. I need everyone to know that this is the worst service provider by far . Do not give them your business

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply13 Oct 2022, 15:03
Official
Dear Nonhlanhla


Thank you for bringing this issue to our attention and rating our services.

We would like to assist you with the issue by conducting an internal investigation.

An agent will be in contact to provide feedback.

Kind Regards,
MetroFibre

MetroFibre Networx
MetroFibre Networx's reply13 Oct 2022, 17:01
Official
Dear Nonhlanhla

Kindly provide us with an alternative number as we are unable to reach you on your current number.

Kind Regards 
MetroFibre