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Dirk R

1 reviews | Active since Dec 2022

01 Apr 2025, 10:32

Thank you Metro Fibre.

MetroFibre is a very reliable network provider. I have started with a 20meg fibre line, that has been increased a while back to a 25meg, fibre line in my home. I have only had a problem with my router once, since installation in June 2020 and they were quick and efficient to respond and fix the problem.

From time to time, when they do maintenance on the network, I am notified about the possible downtime, even though I have never been affected by it. It always starts very late in the evening and ends before I wake up in the morning. During these times, I am normally asleep and most of the time, the specific area I am staying in, is not affected at all.

Whenever I had to deal with MF, the agent I spoke to was polite, friendly and very helpful. As far as I am concerned, MF is best fibre service provider... and I have worked for a company, that provides the same type of service.

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply01 Apr 2025, 10:37
Official
Dear Dirk van Rooyen,

Thank you so much for sharing your positive experience with MetroFibre! We're thrilled to hear that you've been satisfied with the service and reliability since your installation in June 2020. It's wonderful to know that our team was able to promptly assist with your router issue and that our network maintenance communications have kept you informed.

We truly appreciate your recognition of our friendly and helpful agents, as we always strive to provide the best customer service possible. Your feedback means a lot to us, and we’re proud to be your fibre provider!

Thank you again for taking the time to share your thoughts, and for choosing MetroFibre. If you ever need anything in the future, don’t hesitate to reach out!

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations

MetroFibre Networx
MetroFibre Networx's reply01 Apr 2025, 11:23
Official
Dear Dirk van Rooyen,

Thank you for your thoughtful response! We truly appreciate your feedback, as it helps others make informed decisions and sets their minds at ease when choosing our services.

Regarding your pension-related query, we will be reaching out to you shortly to discuss the details of the request. Rest assured, we are committed to providing the best possible service and ensuring your concerns are addressed.

 Thank you again for reaching out, and we look forward to speaking with you soon. 

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations