TM
Tanaka M
1 reviews | Active since Oct 2025
10 Oct 2025, 13:14
Thank you Keagan Shellard
Keagan Shellard, you are a star! Thank You After a long struggle with false promises and misinformation from the finance support team. I walked in again at their offices yesterday and Keagan resolved my issue within an hour. The support team still send me emails today saying that they are almost finalising the refund but Keagan resolved it yesterday! clearly shows me how misinformed these agents are from day one. There is a support lady called Zanele who convinced me in every possible way that she would solve my issue but she eventually disappeared like the rest and started ignoring my calls or the messages I left for her.
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MetroFibre Networx's replyOfficial
10 Oct 2025, 22:27Dear Tanaka
Thank you so much for taking the time to share your feedback and for leaving us a 5-star review — it truly means a lot.
We’re especially pleased to hear that Keagan was able to assist you swiftly and effectively after what had clearly been a frustrating experience. Your recognition of his efforts will be shared with him and the broader team.
We also appreciate your honesty regarding the challenges you faced before the resolution. Feedback like yours plays a vital role in helping us identify areas where we need to improve, particularly around communication and consistency across teams.
Thank you once again for your patience and for allowing us to make things right. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you so much for taking the time to share your feedback and for leaving us a 5-star review — it truly means a lot.
We’re especially pleased to hear that Keagan was able to assist you swiftly and effectively after what had clearly been a frustrating experience. Your recognition of his efforts will be shared with him and the broader team.
We also appreciate your honesty regarding the challenges you faced before the resolution. Feedback like yours plays a vital role in helping us identify areas where we need to improve, particularly around communication and consistency across teams.
Thank you once again for your patience and for allowing us to make things right. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Oct 2025, 22:27
Official
Dear Tanaka
Thank you so much for taking the time to share your feedback and for leaving us a 5-star review — it truly means a lot.
We’re especially pleased to hear that Keagan was able to assist you swiftly and effectively after what had clearly been a frustrating experience. Your recognition of his efforts will be shared with him and the broader team.
We also appreciate your honesty regarding the challenges you faced before the resolution. Feedback like yours plays a vital role in helping us identify areas where we need to improve, particularly around communication and consistency across teams.
Thank you once again for your patience and for allowing us to make things right. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you so much for taking the time to share your feedback and for leaving us a 5-star review — it truly means a lot.
We’re especially pleased to hear that Keagan was able to assist you swiftly and effectively after what had clearly been a frustrating experience. Your recognition of his efforts will be shared with him and the broader team.
We also appreciate your honesty regarding the challenges you faced before the resolution. Feedback like yours plays a vital role in helping us identify areas where we need to improve, particularly around communication and consistency across teams.
Thank you once again for your patience and for allowing us to make things right. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations