CR
Cynthia R
1 reviews | Active since Dec 2020
28 Jan 2025, 06:54
Terrible unbotherd internet provider. Terminate my contract
I have had it. My router hasn't been working for the past 5 days. When I call they keep me in hold and tell me that there is nothing they can do till a technician comes. When we don't pay theu arr quick to switch off but when it comes to their side they are ***********. I am unable to work. I decided to call them to terminate their services with me so I can look for a better provider. They are telling me about waiting for 30 days when they can't even attend to a ticket that's over 5 days old. I want out please terminate my contract with immediate effect because I can't wait another week with no internet
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Replies (1)
MetroFibre Networx's replyOfficial
28 Jan 2025, 08:33Dear Cynthia Lebelo
We are sorry to hear about your frustration. I understand how crucial reliable internet having is, especially when you're relying on it for work. We will make sure a technician contacts you shortly to arrange an appointment and resolve this. In the meantime, we will continue to monitor the situation closely.
We also apologize for the delays and poor service you've encountered. We will address your concerns promptly and update you on any progress.
We value your business and hope to resolve this matter to your satisfaction. Please let us know if you have any further questions or if you'd like additional assistance.
Thank you again for sharing your experience with us!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We are sorry to hear about your frustration. I understand how crucial reliable internet having is, especially when you're relying on it for work. We will make sure a technician contacts you shortly to arrange an appointment and resolve this. In the meantime, we will continue to monitor the situation closely.
We also apologize for the delays and poor service you've encountered. We will address your concerns promptly and update you on any progress.
We value your business and hope to resolve this matter to your satisfaction. Please let us know if you have any further questions or if you'd like additional assistance.
Thank you again for sharing your experience with us!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Jan 2025, 08:33
Official
Dear Cynthia Lebelo
We are sorry to hear about your frustration. I understand how crucial reliable internet having is, especially when you're relying on it for work. We will make sure a technician contacts you shortly to arrange an appointment and resolve this. In the meantime, we will continue to monitor the situation closely.
We also apologize for the delays and poor service you've encountered. We will address your concerns promptly and update you on any progress.
We value your business and hope to resolve this matter to your satisfaction. Please let us know if you have any further questions or if you'd like additional assistance.
Thank you again for sharing your experience with us!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We are sorry to hear about your frustration. I understand how crucial reliable internet having is, especially when you're relying on it for work. We will make sure a technician contacts you shortly to arrange an appointment and resolve this. In the meantime, we will continue to monitor the situation closely.
We also apologize for the delays and poor service you've encountered. We will address your concerns promptly and update you on any progress.
We value your business and hope to resolve this matter to your satisfaction. Please let us know if you have any further questions or if you'd like additional assistance.
Thank you again for sharing your experience with us!
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations