jP
jaco P
1 reviews | Active since May 2026
03 Dec 2024, 16:34
Terrible technical support while charging a premium!
For a customer with a 1 Gig Fibre line paying close to 1.3K a month we have had terrible customer support from Metrofibre.
Our service ticket 471253 has been open for over a month with repeated calls with no resolution for something that is a basic technical request to allow us to manage our internal IP Address range!
Please hire some technical support staff that know something about the actual network equipment that you sell to customers!!!!
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MetroFibre Networx's replyOfficial
03 Dec 2024, 17:00Dear Jaco
Thank you for taking the time to share your feedback and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the delay in resolving your technical request.
We understand the importance of having reliable and responsive support, especially for a service of this nature. Please rest assured that we have escalated your concerns and the details of your service ticket, 471253, to the relevant management team. They have been made aware of the urgency of this matter and will prioritize addressing your concerns as swiftly as possible.
Your feedback is invaluable, and we take it seriously as we continuously strive to improve our service and support. Should you have any further details or updates to share, please don’t hesitate to reach out.
Thank you for your patience and understanding as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the delay in resolving your technical request.
We understand the importance of having reliable and responsive support, especially for a service of this nature. Please rest assured that we have escalated your concerns and the details of your service ticket, 471253, to the relevant management team. They have been made aware of the urgency of this matter and will prioritize addressing your concerns as swiftly as possible.
Your feedback is invaluable, and we take it seriously as we continuously strive to improve our service and support. Should you have any further details or updates to share, please don’t hesitate to reach out.
Thank you for your patience and understanding as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Dec 2024, 17:00
Official
Dear Jaco
Thank you for taking the time to share your feedback and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the delay in resolving your technical request.
We understand the importance of having reliable and responsive support, especially for a service of this nature. Please rest assured that we have escalated your concerns and the details of your service ticket, 471253, to the relevant management team. They have been made aware of the urgency of this matter and will prioritize addressing your concerns as swiftly as possible.
Your feedback is invaluable, and we take it seriously as we continuously strive to improve our service and support. Should you have any further details or updates to share, please don’t hesitate to reach out.
Thank you for your patience and understanding as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback and bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the delay in resolving your technical request.
We understand the importance of having reliable and responsive support, especially for a service of this nature. Please rest assured that we have escalated your concerns and the details of your service ticket, 471253, to the relevant management team. They have been made aware of the urgency of this matter and will prioritize addressing your concerns as swiftly as possible.
Your feedback is invaluable, and we take it seriously as we continuously strive to improve our service and support. Should you have any further details or updates to share, please don’t hesitate to reach out.
Thank you for your patience and understanding as we work to resolve this matter to your satisfaction.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations