TERRIBLE SERVICES FROM METRO FIBRE SP

To those who are considering metro fiber as a service provider a WARNING before you use their services...I would like to bring to your attention about the appalling customer services that I have been receiving from Metro Fiber to my home. Since the end May 2024 my fiber line to my home was unstable. For the month of June and part of July I received no connection, yet the debit order has been processed - despite my attempts to bring this to their attention no one assisted me. Many many calls later and only when l threatened to cancel on the 10th of July 2024 did i finally received a line to my home. Now i am battling to obtain a refund for those 45 days when i had no services. in august my line was suspended - i reminded them of the cr - thereafter the suspension was lifted. Neither the finance team nor the support team nor the Maintenace team seems to communicate with each other on the issues that i have been experiencing. I have not received an invoice of the amount i owe with the credit owed. Every time i rehash the story line (in spite of their staff being aware of the problem), nothing is done. My calls are costing me more than their services. The managers seem not to bother, the support staff can not do anything, Again today my line was suspended, however finance is confused as to why the line is suspended - depending whom one speaks to - they are not aware of what the issue is. I really do not know who is in charge at metro Fiber. My experience has made me realized that they are terribly ***********. The sad part is that six fountains estate has used them as a service provider to the estate and the owners are stuck with them and their terrible services. My appeal to metro fiber staff to help resolve this issue. I would like to conclude this terrible saga and ordeal with their services. I wish i could move to a better provider. Any intervention moving forward would be appreciated. DISAPPOINTED.