dM
dorkasm M
1 reviews | Active since Jun 2014
06 Jan 2026, 09:37
TERRIBLE SERVICE YET AGAIN
again i made payement directly to your account and i have sent pop DOR685 REF AND YOU DECIDED TO DISCONNECT ME AGAIN YOUR NUMBERS ARE NOT GOING THROGH AND YOUR WHATSAPP SERVICES SUCKS AS NO ONE RESPOND THERE ,CAN I ASK THAT YOU RECONNECT MY FIBER ASAP AND YOUR PAY @ LINK GOVES A HIGHER AMOUNT CARE TO EXPLAIN ???
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dorkasm M's updateReviewer Update
06 Jan 2026, 12:54is someone going to attend to my request or what ??
dM
dorkasm M's update06 Jan 2026, 12:54
Reviewer Update
is someone going to attend to my request or what ??
MetroFibre Networx's replyOfficial
06 Jan 2026, 14:15Dear Dorkasm
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the repeated suspensions and the frustration this has led to.
In addition, we have requested the Finance team to investigate and provide clarity regarding the difference in the amounts reflected on the Pay@ link versus your direct payment, and they will advise you accordingly once the review is complete.
We understand how disruptive this experience has been and appreciate your patience while we work to ensure this matter is fully resolved and does not recur.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the repeated suspensions and the frustration this has led to.
In addition, we have requested the Finance team to investigate and provide clarity regarding the difference in the amounts reflected on the Pay@ link versus your direct payment, and they will advise you accordingly once the review is complete.
We understand how disruptive this experience has been and appreciate your patience while we work to ensure this matter is fully resolved and does not recur.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 14:15
Official
Dear Dorkasm
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the repeated suspensions and the frustration this has led to.
In addition, we have requested the Finance team to investigate and provide clarity regarding the difference in the amounts reflected on the Pay@ link versus your direct payment, and they will advise you accordingly once the review is complete.
We understand how disruptive this experience has been and appreciate your patience while we work to ensure this matter is fully resolved and does not recur.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We would like to confirm that our Finance department has unsuspended your service, and your connection should now be restored. We sincerely apologise for the inconvenience caused by the repeated suspensions and the frustration this has led to.
In addition, we have requested the Finance team to investigate and provide clarity regarding the difference in the amounts reflected on the Pay@ link versus your direct payment, and they will advise you accordingly once the review is complete.
We understand how disruptive this experience has been and appreciate your patience while we work to ensure this matter is fully resolved and does not recur.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations