1 reviews | Active since Apr 2022
TERRIBLE SERVICE, TERRIBLE COMMS and DOUBLE DEBITED AGAIN!
As per my prior complaint logged with Metrofibre Complaints department, Finance department and 'Hello Peter', my account was AGAIN debited erroneously although I had already made payment AND I had not given authority for this as I make payment via eft against the invoice (Which again did not reflect the credit from being double debited in August!)
Please advise the procedure to close this account as the negligence and terrible communication is astounding and now become a monthly occurrence.
Also, once again terrible comms from Metrofibre. Confirming my decision to cancel this subscription.. as no feedback despite me emailing them a request to rectify this and cancel my subscription. I have no words.
PLEASE RESPOND. I WANT TO CANCEL AND WOULD LIKE TO KNOW THE PROCEDURE!!!
We sincerely apologize for the ongoing challenges you've experienced with your billing and the associated inconveniences. Please know that we take your concerns seriously, and we appreciate your patience as we work to address them promptly.
Upon thorough review of your complaint, we have once again escalated the billing discrepancies to our finance management team for immediate investigation and resolution. Additionally, your cancellation request has been raised with our cancellations team, who will prioritize this matter and guide you through the cancellation process.
We understand the frustration caused by these recurring issues, and we are committed to rectifying the situation to your satisfaction. Our teams are actively working to ensure a swift and comprehensive resolution.
Your feedback is crucial to us, and we genuinely regret any inconvenience caused. If you have any further details or specific information related to your concerns, please share it with us, and we will incorporate it into our ongoing efforts to improve our services.
Thank you for bringing these matters to our attention. We are dedicated to resolving them and restoring your confidence in our services.
Kind regards,
Marilize
We sincerely apologize for the ongoing challenges you've experienced with your billing and the associated inconveniences. Please know that we take your concerns seriously, and we appreciate your patience as we work to address them promptly.
Upon thorough review of your complaint, we have once again escalated the billing discrepancies to our finance management team for immediate investigation and resolution. Additionally, your cancellation request has been raised with our cancellations team, who will prioritize this matter and guide you through the cancellation process.
We understand the frustration caused by these recurring issues, and we are committed to rectifying the situation to your satisfaction. Our teams are actively working to ensure a swift and comprehensive resolution.
Your feedback is crucial to us, and we genuinely regret any inconvenience caused. If you have any further details or specific information related to your concerns, please share it with us, and we will incorporate it into our ongoing efforts to improve our services.
Thank you for bringing these matters to our attention. We are dedicated to resolving them and restoring your confidence in our services.
Kind regards,
Marilize