AJvR
Anna Janse van Rensburg
1 reviews | Active since Mar 2012
02 Apr 2021, 08:45
Terrible service - STAY AWAY
I wish I could give a rating of minus 1! They were fantastic to sign on, but jeez after that! The quality of the service is a joke, they do not know how to reply on an email or answer a phone call. The internet service is shocking! STAY AWAY!!!
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
16 Apr 2021, 15:57Hi Anna,
We apologise for the terrible experience you had. This is not the level of service we aspire for, and can assure you that this complaint will be dealt with accordingly.
We have forwarded your complaint on to the relevant departments for immediate assistance and attention.
Kind Regards,
The GigaGo Team
We apologise for the terrible experience you had. This is not the level of service we aspire for, and can assure you that this complaint will be dealt with accordingly.
We have forwarded your complaint on to the relevant departments for immediate assistance and attention.
Kind Regards,
The GigaGo Team
MetroFibre Networx's reply16 Apr 2021, 15:57
Official
Hi Anna,
We apologise for the terrible experience you had. This is not the level of service we aspire for, and can assure you that this complaint will be dealt with accordingly.
We have forwarded your complaint on to the relevant departments for immediate assistance and attention.
Kind Regards,
The GigaGo Team
We apologise for the terrible experience you had. This is not the level of service we aspire for, and can assure you that this complaint will be dealt with accordingly.
We have forwarded your complaint on to the relevant departments for immediate assistance and attention.
Kind Regards,
The GigaGo Team
AJvR
Anna Janse van Rensburg's updateReviewer Update
16 Apr 2021, 16:34Thank you, I am waiting. I logged a call yesterday again. I had to phone again today to get my ticket number. This after I was promised I will get it yesterday...
AJvR
Anna Janse van Rensburg's update16 Apr 2021, 16:34
Reviewer Update
Thank you, I am waiting. I logged a call yesterday again. I had to phone again today to get my ticket number. This after I was promised I will get it yesterday...