1 reviews | Active since Mar 2025
Terrible Service Received - Metrofibre
Terrible service received from this service provider. Router was delivered on the 10/02/25. Technician installed the router and said it would connect within 24 hours. 4 weeks went by with still no connection. Numerous tickets logged and no assistance received. Terminated the service on the 28/02/25. Termination confirmed and that collection would be done for the router, today, 12/03/25 the router has still not been collected, no further communication with anyone for assistance. Debit order was deducted off my account for no service received. Have now contacted the bank to reverse the debit order and put a stop order for any future debits. Please refrain from using this provider, service is appalling.
Thank you for reaching out and sharing your experience. We have thoroughly searched for the details of your case to assist you further but were unable to locate any information with the details provided.
To ensure we can resolve this matter as quickly as possible, kindly send an email with your details to ***. This will allow us to investigate the issue more thoroughly and provide the appropriate support.
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Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing your experience. We have thoroughly searched for the details of your case to assist you further but were unable to locate any information with the details provided.
To ensure we can resolve this matter as quickly as possible, kindly send an email with your details to ***. This will allow us to investigate the issue more thoroughly and provide the appropriate support.
We are committed to ensuring this matter is addressed and will follow up once we have received your email.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations