HT
Hentie T
1 reviews | Active since Jan 2018
06 Mar 2026, 09:28
Terrible Service Metrofibre & RSA Web
I just want to report the shocking service i have received from Metrofibre. I have been waiting over a week now just for them to activate my fibre line at my house. No one gets back to me. i just got told a technician will contact me. This was last week Friday 27/02/2026. Still no one has contacted me. I advised Metrofibre and RSA Web that my motorcycle was ****** out of my yard on Sunday. i need to log into my CCTV system to obtain footage for the Police.
I am now beyond frustrated!!!!!!!!!!!!!!!!!!!!!!
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MetroFibre Networx's replyOfficial
06 Mar 2026, 09:47Dear Hentie Taljaard
Thank you for bringing this to our attention.
We understand how concerning and urgent this situation is, especially given the circumstances you’ve described and the need to access your CCTV footage. The delay in activation and the lack of feedback you’ve experienced is certainly not the level of service we aim to provide.
Your case will be flagged for priority attention so that the matter can be resolved as quickly as possible.
We appreciate you reaching out and allowing us to assist.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how concerning and urgent this situation is, especially given the circumstances you’ve described and the need to access your CCTV footage. The delay in activation and the lack of feedback you’ve experienced is certainly not the level of service we aim to provide.
Your case will be flagged for priority attention so that the matter can be resolved as quickly as possible.
We appreciate you reaching out and allowing us to assist.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Mar 2026, 09:47
Official
Dear Hentie Taljaard
Thank you for bringing this to our attention.
We understand how concerning and urgent this situation is, especially given the circumstances you’ve described and the need to access your CCTV footage. The delay in activation and the lack of feedback you’ve experienced is certainly not the level of service we aim to provide.
Your case will be flagged for priority attention so that the matter can be resolved as quickly as possible.
We appreciate you reaching out and allowing us to assist.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how concerning and urgent this situation is, especially given the circumstances you’ve described and the need to access your CCTV footage. The delay in activation and the lack of feedback you’ve experienced is certainly not the level of service we aim to provide.
Your case will be flagged for priority attention so that the matter can be resolved as quickly as possible.
We appreciate you reaching out and allowing us to assist.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations