AZ
Amanda Z
1 reviews | Active since Sept 2021
31 Dec 2025, 19:58
Terrible Service from MetroFibre!
I've been complaining daily about my service getting suspended. I call, send proof of payment, they unsuspend... then it happens AGAIN. Hours after they fixed it, it's suspended again! 🤯 Unprofessional and frustrating. Avoid MetroFibre until they sort their billing issues. 1/5 stars - won't recommend until they fix their problems.
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MetroFibre Networx's replyOfficial
31 Dec 2025, 20:01Dear Amanda Zwane
Thank you for bringing this matter to our attention. We acknowledge and fully understand how frustrating it is to experience repeated service suspensions, especially after providing proof of payment and receiving confirmation that the service has been restored.
This is certainly not the experience we want for our clients. Please be assured that the matter has been escalated to the relevant billing and technical teams for urgent investigation to determine the root cause and ensure a permanent resolution.
Your feedback regarding the repeated disruptions and communication challenges has been noted and taken seriously. We will provide updates as soon as further information becomes available and remain committed to restoring stability to your service.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Dec 2025, 20:01
Official
Dear Amanda Zwane
Thank you for bringing this matter to our attention. We acknowledge and fully understand how frustrating it is to experience repeated service suspensions, especially after providing proof of payment and receiving confirmation that the service has been restored.
This is certainly not the experience we want for our clients. Please be assured that the matter has been escalated to the relevant billing and technical teams for urgent investigation to determine the root cause and ensure a permanent resolution.
Your feedback regarding the repeated disruptions and communication challenges has been noted and taken seriously. We will provide updates as soon as further information becomes available and remain committed to restoring stability to your service.
Thank you for your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations